As I write this blog I must admit to being somewhat amazed that it's been almost two years since we appointed Anthony Vollmer CEO of Plusnet - Time certainly flies when you're having fun! Anthony took the helm towards the end of 2008 and established a period where Plusnet has made tremendous growth. We've launched a nationwide advertising campaign, our 'up to 20Mbps' broadband service, our 'easy setup' router platform, revamped all of our product offerings, provided ‘up to 40Mbps’ fibre services to a number of customers as part of our FTTC/FTTP trials, and won a number of industry accolades including 'Best Consumer Customer Service' at the recent ISPA awards. It's therefore with a certain amount of sadness when I announce that Anthony has taken the decision to leave Plusnet to pursue other opportunities within the BT Group. Anthony has been pivotal to many of our achievements over the last two years, and I’m sure I speak on behalf of all of us here at Plusnet Towers in thanking him for his inspiring leadership, commitment and dedication. He leaves with our very best wishes for his future endeavours. As well as saying our goodbyes to Anthony, it's time to welcome aboard our new CEO! Effective immediately, Jamie Ford will be taking the reins from Anthony. I hope you'll join us in wishing him a very warm welcome. Jamie was officially appointed CEO of Plusnet earlier this week and joins us from BT Retail where he was 'Director of Customer Experience and Business Change'. He played a key part in the 'Right First Time' programme and was responsible for identifying barriers and helping to drive customer service improvements within the BT Group. Jamie's strong focus on customer experience and his drive for results will help us build even further on what we've achieved to date.