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answering machine

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Newbie
Posts: 1
Registered: ‎21-04-2017

answering machine

I Can't use my answering machine since joining Plusnet. Does 1571 need to be disabled, if so can this be done

2 REPLIES
Gel
Pro
Posts: 1,196
Thanks: 100
Fixes: 8
Registered: ‎02-08-2007

Re: answering machine

 

You need to adjust your machine so it picks up call, after say 4 rings. Simples!
If you're unable to do that you'll need to contact PN to disable 1571; use the CHAT facility, it's quicker.

Plusnet Staff Plusnet Staff
Posts: 2,123
Thanks: 360
Fixes: 114
Registered: ‎22-08-2015

Re: answering machine

Hi there Charlie

 

I am sorry to hear that Voicemail 1571 is interfering with your answering machine.

You can turn off call features by going to https://www.plus.net/plustalk/index.php?page=wlr_remove_call_features and the feature will be disabled within 1 working day.

 

If you have any problems, please feel free to let me know.

I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support