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18-04-2017 11:51 AM
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Just a thumbs up for Plusnet and Openreach who dealt with my fault so efficiently.
I rang PN on Thursday and was answered almost immediately by a rep. who was pleasant and efficient. He booked an OR appointment for this morning. OR Engineer arrived on time and was very thorough in checking the line.
Fixed! Go to the fix.
Re: Thumb up
18-04-2017 12:37 PM
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Re: Thumb up
19-04-2017 3:23 PM - edited 19-04-2017 3:24 PM
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Will my speeds get back up to the pre fault values?
Re: Thumb up
19-04-2017 3:29 PM
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Re: Thumb up
19-04-2017 3:42 PM
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Pre fault:
Wed 15/03/17 09:41 | 18.16 Mbps | 14.42 Mbps | 1.05 Mbps |
Post fault:
|
It is the upstream that's much lower, both wireless
Re: Thumb up
19-04-2017 4:09 PM
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Re: Thumb up
19-04-2017 4:35 PM
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Hi Matthew,
The upstream has increased at the expense of the downstream:
Wed 19/04/17 16:31 | 11.24 Mbps | 13.18 Mbps | 0.75 Mbps | 51.6. |
Re: Thumb up
19-04-2017 5:03 PM
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Testing your line isn't identifying why that's the case...
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 7.1 | 15.5 |
SNR Margin: | 15.5 | 6.1 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 184652 | 725729 |
Speed: | 888 | 19554 |
Please can you try using a wired connection?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Thumb up
23-04-2017 2:22 PM
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Wired connection gives:
Sun 23/04/17 14:18 | 18.24 Mbps | 16.85 Mbps | 0.37 Mbps |
146.198.
upstream low again |
Re: Thumb up
25-04-2017 11:10 AM - edited 25-04-2017 11:10 AM
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Upstream still low:
Tue 25/04/17 11:06 | 18.17 Mbps | 17.69 Mbps | 0.37 Mbps | 146.198. |
Re: Thumb up
25-04-2017 11:26 AM
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Re: Thumb up
25-04-2017 12:40 PM
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25-04-2017 12:44 PM
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