Showing results for 
Search instead for 
Did you mean: 

wifi drops out only on iphones

Posts: 1
Registered: ‎24-01-2020

wifi drops out only on iphones


new to the forum so bear with me,

had plusnet for around three months now, everything fine until a few days ago when I noticed that my iphone and others in the house kept dropping the wifi 

tried to reset router and reconnect iphone but keeps coming up with incorrect password

weirdly both laptops are working with wifi, any ideas ?



Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: wifi drops out only on iphones

Welcome aboard,

I'd recommend starting with the steps explained Here to split the 5GHz wireless frequency away from the 2.4GHz band. By default they're 'merged' into a single wireless network name and your devices connect to the best frequency automatically but sometimes it's better to manually connect them up especially Apple devices. 

Once you've 'split' them up you should then see two wireless networks in the list of available networks on your iPhone you'd be able to choose from when connecting to the internet.

Let us know how you get on. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi