cancel
Showing results for 
Search instead for 
Did you mean: 

wifi drops out only on iphones

Rossi
Newbie
Posts: 1
Registered: ‎24-01-2020

wifi drops out only on iphones

Hi,

new to the forum so bear with me,

had plusnet for around three months now, everything fine until a few days ago when I noticed that my iphone and others in the house kept dropping the wifi 

tried to reset router and reconnect iphone but keeps coming up with incorrect password

weirdly both laptops are working with wifi, any ideas ?

 

thanks 

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,343
Thanks: 5,963
Fixes: 997
Registered: ‎21-04-2017

Re: wifi drops out only on iphones

Welcome aboard,

I'd recommend starting with the steps explained Here to split the 5GHz wireless frequency away from the 2.4GHz band. By default they're 'merged' into a single wireless network name and your devices connect to the best frequency automatically but sometimes it's better to manually connect them up especially Apple devices. 

Once you've 'split' them up you should then see two wireless networks in the list of available networks on your iPhone you'd be able to choose from when connecting to the internet.

Let us know how you get on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team