terrible packet loss for the last 3 hours

[#1]

mtr 8.8.8.8 Host Loss% Snt Last Avg Best Wrst StDev 1. DSL-AC68U-3E08.merlin.local 0.0% 568 301.0 567.1 0.3 1831. 325.7 2. 172.16.13.226 8.1% 568 1191. 947.7 4.1 2278. 474.9 3. 133.hiper04.sheff.dial.plus.net.uk 81.3% 568 1587. 969.4 9.8 2251. 492.8 4. 132.hiper04.sheff.dial.plus.net.uk 8.6% 568 871.2 951.0 21.0 2492. 476.2 5. 195.99.125.140 9.0% 567 1001. 951.5 9.7 2590. 473.0 6. peer8-et-7-0-1.telehouse.ukcore.bt.net 8.3% 567 1101. 963.0 10.3 2508. 477.0 7. 109.159.253.237 8.8% 567 1367. 962.2 10.7 2417. 474.2 8. 216.239.40.81 8.5% 567 1498. 954.0 11.1 2330. 473.3 9. 172.253.71.199 8.8% 567 1468. 959.3 11.6 2242. 473.1 10. dns.google 9.7% 567 1381. 959.7 11.0 2251. 468.1

[#2]

forum is horrible at formating posts 

• DSL-AC68U-3E08.merlin.local    0.0%   782  432.2 570.5   0.3 1831. 330.2
• 172.16.13.226   8.3%    13  886.7 983.5 257.2 1771. 486.3
• 133.hiper04.sheff.dial.plus.net.uk 77.3% 23 999.8 1018. 308.1 1278. 412.9
•  132.hiper04.sheff.dial.plus.net.uk       6.5%    32  536.0 909.2 111.7 1876. 450.9
•  

[#3]

ok so turns out my new super duper router has gone duff.

ive plugged in my old plusnet homehub, please can i have a firmware upgrade?

if the firmware upgrade sorts the wireless issue i had then the superduper can go back to the shop.

my router is on

Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated Unknown

thanks

[#4]

Moderators Note
This topic has been moved from Fibre Broadband to My Router.