slow wifi on phones
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: slow wifi on phones
slow wifi on phones
20-07-2018 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hello.
not sure if this is in the right section. since we have joined plusnet weve noticed a different wifi experience on our smart phones. As in: web pages taking ages to load up or sometimes not loading up at all. whatsapp messages not sending or receiving.
i did a test. turned wifi off on our phones and just used tesco data and presto everything works as it should and fast.
so thats leads me to think its the wifi thats the problem not the phones. has anyone else experienced this and got a fix?
kind regards
kris
Re: slow wifi on phones
20-07-2018 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
also may i just add.....
the other day while i was at work my wife said she couldnt use wifi on her phone as it was disconnected and the router name not showing up as a wifi network on the list of networks.(only neighbors networks showing up) so she had to use mobile data.
Re: slow wifi on phones
20-07-2018 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Depending on which service you are on:
If it's fibre and you have a Hub One router then try separating the bands and try each in turn, select the best. For instructions see here. https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/td-p/1351950
If you are on standard ADSL broadband and have a Hub Zero then I'm afraid you have a router with poor wifi performance. The only thing to do is change it for something better. Do you happen to have a BT router spare? These can be easily set up to operate with your Plusnet account. You will find instructions on this router forum board. Many of us have bought a BT Smarthub off Ebay for about £30 and enjoy very good wifi performance
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: slow wifi on phones
20-07-2018 1:31 PM - edited 20-07-2018 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
yes im on fibre so have the new hub.
ive followed the link you attached. and added (5ghz) to the SSID name
ive connected laptop to 2.4ghz and ran speed test results:
24mbs download
then connected with 5ghz and ran speedtest:
29mbs download
either way im not getting the download speed i should be getting think i should get 39mb min of 35mb
Re: slow wifi on phones
20-07-2018 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately there's no 'should be getting' wireless speed. What are you getting if you turn off the laptop wireless and use an Ethernet cable to connect to the router? If that's not up to your quoted speed then the problem lies elsewhere and we need to start again.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: slow wifi on phones
20-07-2018 3:36 PM - edited 20-07-2018 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: slow wifi on phones
20-07-2018 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What mobile phones are you using? iPhones?
Ex-Broadband Service Manager
Re: slow wifi on phones
20-07-2018 5:01 PM - edited 20-07-2018 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: slow wifi on phones
20-07-2018 5:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok. It's worth checking what the lights on the router are doing when you can't see it on the network or if you've been disconnected, or it's really slow.
Ex-Broadband Service Manager
Re: slow wifi on phones
20-07-2018 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: slow wifi on phones
21-07-2018 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Kris,
Thanks for getting in touch and for troubleshooting your connection thus far.
I've taken a look at your account and can see that you're currently syncing up at around 38mb/s which although within your estimates is quite low compared to the capability of your line.
Could you get your router into the test socket as shown here and if that doesn't increase the speed, raise a fault here.
Let us know once that's done and we'll do the rest.
Best wishes,
Dave
Re: slow wifi on phones
21-07-2018 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can I just ask. Is the test to be wired to laptop or WiFi. Also what site would you prefer me to do speed test on?
Cheers
Re: slow wifi on phones
21-07-2018 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya Kris. I wouldn't worry about running a speedtest as we can see your speeds are lower than expected.
Once you've plugged your router into the test socket let us know over here and we can retest your line.
That said it may be worth running a speedtest both wired and wireless to compare? I'd recommend a BT speed test using Microsoft Edge or Internet Explorer, if you don't have those web browsers then the Think Broadband one would be OK.
Re: slow wifi on phones
21-07-2018 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi
I am now plugged directly into test socket also I am hardwired (ethernet) into laptop
I have run BT Wholesale speedtest in microsoft edge browser on the laptop and have got 38mb download 3mb upload
ran the same BT Wholesale test but via 5ghz WiFi sat next to router and got 36mb
on 2.4ghz i got 24mb!!! sat in same place right next to router also did 4 repeated tests and they all was 23-25mb
on other speedtest sites i get lower results
im going to leave it all plugged into test socket if you should need to do any tests
Re: slow wifi on phones
21-07-2018 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
update.
swapped back to 5ghz and that has come back at 25mb too.
some fluctuations happening
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page