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router password

andypargeter
Newbie
Posts: 2
Registered: 18-12-2016

router password

The admin/router serial number do not work to log me in and change channels as suggested due to signal drops.  I have reset the router but it still does not give me access.  Would PlusNet send me a new router to see if this would improve the signal?  we know we are in a poor signal area (despite being in a city) and there is no fibre service here (or planned in the near future).  very frustrating for us when we work from home

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: router password

Hi there,

 

Is it definitely the wifi causing the issue? Have you been able to test a wired connection to see if that improves things at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
andypargeter
Newbie
Posts: 2
Registered: 18-12-2016

Re: router password

Hi

 

it worked ok wired but I only tried it for an hour.