cancel
Showing results for 
Search instead for 
Did you mean: 

router password

andypargeter
Interested
Posts: 2
Registered: ‎18-12-2016

router password

The admin/router serial number do not work to log me in and change channels as suggested due to signal drops.  I have reset the router but it still does not give me access.  Would PlusNet send me a new router to see if this would improve the signal?  we know we are in a poor signal area (despite being in a city) and there is no fibre service here (or planned in the near future).  very frustrating for us when we work from home

2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: router password

Hi there,

 

Is it definitely the wifi causing the issue? Have you been able to test a wired connection to see if that improves things at all?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
andypargeter
Interested
Posts: 2
Registered: ‎18-12-2016

Re: router password

Hi

 

it worked ok wired but I only tried it for an hour.