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router connection issues with awful speeds and constantly dropping connection

user199755
Newbie
Posts: 1
Registered: ‎22-04-2020

router connection issues with awful speeds and constantly dropping connection

I've had this issue for a while now, often the wifi drops connection multiple times a day, it is especially unusual considering I have the wireless hub one that is supposed to deliver at least 67.2 mb download speed and yet it seems to run into trouble when trying even to have a skype call

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: router connection issues with awful speeds and constantly dropping connection

Thanks for getting in touch @user199755.

We've tested your line and we can't see any issues remotely

Can you try going through the steps here to see if they help?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: router connection issues with awful speeds and constantly dropping connection

@user199755 on the off-chance you're affected by the problem described here, I have just pushed an update to your router that I'm hoping has helped. It will have rebooted to apply the changes so apologies if you were in the middle of anything.

Let me know how it goes...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵