returning old router
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- Re: returning old router
31-03-2019 2:13 PM
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I'm keen to recycle and return my old router
How/what address do I do this to?
Its a router 2704N Plusnet
Fixed! Go to the fix.
31-03-2019 2:16 PM
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Re: returning old router
14-05-2019 10:35 PM
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Hi,
I got an email asking me to send my router back, but have not received the bag to send it back to you in.
Thx,
Tom
Re: returning old router
15-05-2019 9:48 AM
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Hi Tom,
Sorry that you haven't received a returns bag for your router.
I'm querying this with our products team to clarify whether we'll send a bag out and when.
Will let you know when I receive a response back.
Re: returning old router
15-05-2019 9:58 AM
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Me again.
You should receive a returns bag within a few days of receiving that e-mail although I'd probably allow the official lead time of 3-5 working days.
If it's any longer than this let us know and we'll chase this up.
Re: returning old router
20-05-2019 6:25 PM
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Hi Gandalf,
Thank you for your replies, but unfortunately I have not received the bag yet.
The email saying I would receive a bag was sent to me on the 18th April, so it's a little more than 3-5 working days now 😉
Thx,
Tom
Re: returning old router
20-05-2019 6:31 PM
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Re: returning old router
23-05-2019 6:07 PM
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Hey Tom,
Just had a response back from our products team that a new returns bag should in the post tomorrow.
Not sure what had happened to the first bag but we're looking into this further internally.
Let us know if you don't receive it for any reason within the next few days.
Re: returning old router
09-08-2019 4:09 PM
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Hi,
I've also just registered on here so I can send my old router back. I'm keen to recycle it if I can. I received an email to say the bag was on its way but it never turned up.
Can I have a returns bag please?
Re: returning old router
09-08-2019 5:10 PM - edited 09-08-2019 5:13 PM
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Hi @Phil627, thanks for your post.
We've re-ordered one for you now, but for your convenience you may find it easier to dispose of it at any WEEE disposal point.
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