"authorise wifi network" message
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: "authorise wifi network" message
"authorise wifi network" message
13-12-2020 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
TV says 'restricted access' and all other devices get similar messages.
I've tried resetting router via button and via settings but it doesn't work.
Any ideas?
Re: "authorise wifi network" message
13-12-2020 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thread moved from Fibre Broadband to My Router.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: "authorise wifi network" message
13-12-2020 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Have you tried unplugging the router, leaving it a few minutes then plugging it back in and letting it reset itself before using, to see if that clears the problem
Re: "authorise wifi network" message
13-12-2020 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Sorry forgot to mention have you checked the password on the WiFi
Re: "authorise wifi network" message
13-12-2020 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The only thing I havent tried is a wired connection because I cant find any equipment with an ethernet port.
Re: "authorise wifi network" message
13-12-2020 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Found on google
If your Android phone won't connect to Wi-Fi, you should first make sure that your phone isn't on Airplane Mode, and that Wi-Fi is enabled on your phone. If your Android phone claims it's connected to Wi-Fi but nothing will load, you can try forgetting the Wi-Fi network and then connecting to it again.
Re: "authorise wifi network" message
13-12-2020 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Have you also used the wps on the router
Re: "authorise wifi network" message
13-12-2020 4:48 PM - edited 13-12-2020 4:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, whether using the password or the wps it all connects fine but acts as if there is no internet on the line. The hub menu says it is connected but I don't think it is.
Edit - connects fine at the time, then the other messages appear (same on 5 devices, with laptop saying no internet, tv says authentication and mobiles giving a login/authorise message despite showing as connected.
Re: "authorise wifi network" message
13-12-2020 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Go back to basics try
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Re: "authorise wifi network" message
13-12-2020 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Have you tried a new filter
Have you tried removing the face plate on the master socket then connecting directly into that
Re: "authorise wifi network" message
13-12-2020 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 I may have missed it but what lights are showing on the Hub and which hub is it
Re: "authorise wifi network" message
13-12-2020 5:41 PM - edited 13-12-2020 5:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We called customer services and it turns out there was apparently some abnormal loss of power to the router that lost the account identity.
I may not have explained that very well, but the person on your helpline was very helpful indeed. Thanks also to you for your efforts.
Re: "authorise wifi network" message
13-12-2020 5:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 Presume now all is OK and you are up and running.
By the way I am only a member of the community and do not work for PN we just help each other out.
You can if you want click the thumbs up to give thanks
Re: "authorise wifi network" message
13-12-2020 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To PN's credit they were very helpful and patient in resolving the issue. It involved changing usernames and password but we got there and all is now working fine 👍
Re: "authorise wifi network" message
13-12-2020 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @KA149 You are welcome enjoy
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: "authorise wifi network" message