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problem using apple

FIXED
godoymalaga
Newbie
Posts: 2
Registered: 11-04-2016

problem using apple

Hi there,

for some reason my imac doesn´t work at home with plusnet. We have been in apple store changed the hard drive as per their advice, and now 200 pounds later, we still cannot use the computer at home because of the wifi supplier. Computer works perfectly in other places with differente companies, but it doesn´t at home. So I will need to change the company, anybodyelse has experienced this before? will plusnet still charge me the cancellation fee?

 

many thaks

3 REPLIES
Moderator
Moderator
Posts: 17,246
Thanks: 903
Fixes: 102
Registered: 11-01-2008

Re: problem using apple

Fix
Which router?

Try turning ipv6 off on the Mac.

If it's a plusnet hub one and you use wireless try splitting the 2.4 and 5 ghz networks
Will Moderate For Thanks
godoymalaga
Newbie
Posts: 2
Registered: 11-04-2016

Re: problem using apple

HI dvorak,

 

thank you for your answer and thank you for your help. I have turned it off and so far it does work. What is that? or why does it happen? really appreciated thanks

Moderator
Moderator
Posts: 17,246
Thanks: 903
Fixes: 102
Registered: 11-01-2008

Re: problem using apple

Glad it helped, it's a network protocol that for some reason causes issues with certain macs and some routers.

Won't cause you any issues switched off.
Will Moderate For Thanks