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please can someone from Plusnet respond!!

Posts: 1
Registered: 14-04-2018

please can someone from Plusnet respond!!

I need a new router, as mine is getting very hot and smelling of burning. I am worried about leaving it on at night.

Broadband speed testing wont even run.
I have tried to call for days now, but cannot get through to customer service and there is no email contact.
the online chat is always closed when I finish work.
My internet is almost non-existent. cannot download anything, cannot watch anything.

Please can someone from plusnet call me or please just send a replacement router?!


Thank you


Posts: 18,115
Thanks: 2,661
Fixes: 196
Registered: 06-04-2007

Re: please can someone from Plusnet respond!!

Moderator's note:

Moved from Fibre Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: please can someone from Plusnet respond!!

Apologies for the delayed response.

We've ordered you a new router and we'll get that sent to you as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team