one hub disconnects daily
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- one hub disconnects daily
one hub disconnects daily
09-04-2020 6:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We've also noticed that if we reset the router the time that it resets is then shifted to be around 15 hours or so after the reset. After that it will reset every single day. Thus ruling out any interference from other devices at a set time (which was what I was told when I first called about this)
All previous hubs and routers have worked fine, just not this one.
The TR069 event logs show some ACS value change attempts at reset time. Don't know if this is related.
Would really like a fix. This is very frustrating.
Thanks in advance.
Re: one hub disconnects daily
09-04-2020 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: one hub disconnects daily
09-04-2020 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@BobbyTables Have you checked that the Hub 1 has your correct username and password set up, I seem to recall that this type of behaviour can happen if it is still using the "setup" username. A full factory reset using the hidden pinhole switch in the back may also help.
Re: one hub disconnects daily
11-04-2020 7:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We disabled the auto setup (from this thread https://community.plus.net/t5/ADSL-Broadband/Have-to-sign-in-via-hub-manager-every-single-day/m-p/15...) and then turned it back on....
And did the reset (held reset button for 10 secs when turning it on).
One of those (or both combined?!) Seems to have meant I've not had to log in over the last 2 days! Fingers crossed 🤞
Re: one hub disconnects daily
12-04-2020 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@BobbyTables Hi there Glad you're back up and running, let us know if the issue comes back.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page