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lightning strike Stockport, Manchester

martrayner41
Newbie
Posts: 1
Registered: ‎10-03-2019

lightning strike Stockport, Manchester

Had a lightning strike in stockport now router will not connect to broadband have reset all electrics then the box
Plusnet say internet fine in my area
Any suggestions please.
4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,671
Thanks: 3,506
Fixes: 515
Registered: ‎14-04-2007

Re: lightning strike Stockport, Manchester

Moderators Note
This topic has been moved from General Chat to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 92.0 (64-bit)

DS
Champion
Posts: 2,187
Thanks: 464
Fixes: 22
Registered: ‎06-01-2017

Re: lightning strike Stockport, Manchester

For starters - https://www.plus.net/help/broadband/connection-troubleshooting/#check-dial-tone

Then - https://www.plus.net/help/broadband/connection-troubleshooting/#master-socket

Then - https://www.plus.net/help/broadband/connection-troubleshooting/#check-microfilters

You could then try a known to be good working microfilter directly in to the test port of your master socket and try to see if the phone has a dial tone. If there's a dial tone then plug the router back in.

Still no internet, then there's a good chance the router took a hit and is frazzled Sad

Might be worth asking your neighbours too, though doubt you'll get anyone at this time of night.

Should the router not work, I don't know that even if it's in warranty that PN will change it, but might be worth asking.

Minivanman
Aspiring Legend
Posts: 13,960
Thanks: 5,518
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Registered: ‎04-11-2014

Re: lightning strike Stockport, Manchester

@martrayner41 

Pay the workers more money? Wink


Truth is like a threshing machine; tender sensibilities must keep out of the way.
Herman Melville
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: lightning strike Stockport, Manchester

Hi @martrayner41 

 

Thanks for getting in touch. Sorry to hear of your router woes.

 

If this is still an issue, could you drop me your username across via a DM and I'll be happy to take a look?

 

Best wishes

 

Dave