lightning strike Stockport, Manchester

[#1]

Had a lightning strike in stockport now router will not connect to broadband have reset all electrics then the box
Plusnet say internet fine in my area
Any suggestions please.

[#2]

Moderators Note
This topic has been moved from General Chat to My Router.

[#3]

For starters - https://www.plus.net/help/broadband/connection-troubleshooting/#check-dial-tone

Then - https://www.plus.net/help/broadband/connection-troubleshooting/#master-socket

Then - https://www.plus.net/help/broadband/connection-troubleshooting/#check-microfilters

You could then try a known to be good working microfilter directly in to the test port of your master socket and try to see if the phone has a dial tone. If there's a dial tone then plug the router back in.

Still no internet, then there's a good chance the router took a hit and is frazzled

Might be worth asking your neighbours too, though doubt you'll get anyone at this time of night.

Should the router not work, I don't know that even if it's in warranty that PN will change it, but might be worth asking.

[#4]

@martrayner41 

Pay the workers more money? 

[#5]

Hi @martrayner41 

Thanks for getting in touch. Sorry to hear of your router woes.

If this is still an issue, could you drop me your username across via a DM and I'll be happy to take a look?

Best wishes

Dave