iphone 11 unable to connect to wifi
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iphone 11 unable to connect to wifi
16-07-2021 10:06 PM
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HI,
Second post in a week....
we have multiple iphones (3) in the house and (iphone 11s) and they have all intermittantly been unable to connect to the wifi,, unable to join network.
tried rebooting the phone, forget networks etc. only thing that fixes it is rebooting router which i dont want to do often....
i've read other posts on splitting signal between 2.4 and 5 but this router does not allow this option.
what with precious errors (too man stas) and now this not a happy start to what should be simple basic broadband!
regards
router is
F@ST2704N |
Re: iphone 11 unable to connect to wifi
16-07-2021 10:48 PM
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How long is it since the router was restarted,
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: iphone 11 unable to connect to wifi
17-07-2021 9:43 AM
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I understand that there is a limit of 16 devices that can connect to a 2704n. If you are exceeding this number complain to Plusnet and ask for it to be replaced with a Hub One, see https://community.plus.net/t5/My-Router/Is-there-a-12-device-limit-to-connected-devices/m-p/1653014#...
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Re: iphone 11 unable to connect to wifi
17-07-2021 12:23 PM
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Son rebooted router last night but not a solution since the line will be throttled if router keeps getting rebooted
Re: iphone 11 unable to connect to wifi
17-07-2021 1:11 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: iphone 11 unable to connect to wifi
17-07-2021 2:07 PM
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Probably no more that 6 devices at any one time, given it’s ADSL it can’t really handle many. Whether they are active eg someone using them I don’t know.
Regards
Re: iphone 11 unable to connect to wifi
18-07-2021 8:46 AM
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Try telling the phone to forget the connection and then connect again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: iphone 11 unable to connect to wifi
18-07-2021 11:40 AM
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I’m not sure I ever said they were the same issues? I worked for BT for 10 years so have some basic understanding how networks work. Putting that aside…the error is “unable to join the network” , seems the same as an earlier issue with an iPhone 6 in this forum . I’ve changed the ssid and channel, and rebooted which has forced a reconnect. Simply forgetting the network or rebooting the iPhone did not resolve the issue.
I will screenshot it next time it happens
Kind regards
Re: iphone 11 unable to connect to wifi
18-07-2021 8:19 PM
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On the Wi-Fi settings in the phone, when the device is in this state, what IP address do you see in the network details (press the i).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: iphone 11 unable to connect to wifi
18-07-2021 8:59 PM
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Thread moved from ADSL Broadband to My Router.
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