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iPhone Wifi connection issues to Plusnet Hub One

FIXED
Hop_Kat
Interested
Posts: 2
Fixes: 1
Registered: ‎17-05-2021

iPhone Wifi connection issues to Plusnet Hub One

Been having connection issues for sometime on my Plusnet Hub One router with iPhones and iPads. My router is running software version 4.7.5.1.83.8.263, last updated 19/02/19.

Have followed some advise for renaming the 2.4 Ghz channel from the 5 Ghz channel and logging onto that, which did solve the issue for my iPad, but my iPhone has started to drop Wifi again and I've been getting some strange results on my phones Speedtest app when it's running slow, with 1mb download and 15mb upload on a 75mb FTTC connection that is very stable, restarting the phone seems to sort this speed issue for a bit.

I've read a few posts today pointing out it's a software issue with the Hub One and it doesn't sound like a solution is coming anytime soon, so is buying a replacement router is the best option? If so, what are people getting and is it easy to swap over?

Cheers

3 REPLIES 3
jab1
Aspiring Legend
Posts: 10,596
Thanks: 3,486
Fixes: 124
Registered: ‎24-02-2012

Re: iPhone Wifi connection issues to Plusnet Hub One

@Hop_Kat Welcome to the forums. Standard advice for problems on Apple devices that start 'misbehaving': totally power down, wait a couple of minutes, then restart as normal. It is amazing what that kind of soft reset can do.

John
Hop_Kat
Interested
Posts: 2
Fixes: 1
Registered: ‎17-05-2021

Re: iPhone Wifi connection issues to Plusnet Hub One

Fix

Thanks John, tried that and issues persisted.

Solution found, bought a second hand BT Home Hub 6 router on ebay and so far, so good.

Huge shame Plusnet have failed to address a software issue with their routers, that has been known about for over two years. Guess it's not effecting enough people for proper investigation / investment to find a solution.

MT80
Just browsing
Posts: 1
Registered: ‎28-11-2021

Re: iPhone Wifi connection issues to Plusnet Hub One

I found that turning off the 'Sync with 2.4 GHz' option under Advanced Settings -> Wireless -> 5GHz, coupled with renaming the 5 GHz SSID got rid of these problems...
Now all devices see the 2.4 GHz and 5 GHz SSIDs as separate networks.