iPhone Reconnection issues
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iPhone Reconnection issues
22-05-2021 2:39 PM
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Re: iPhone Reconnection issues
22-05-2021 2:52 PM
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@Jeannella I know you have said you tried all the online fixes, but have you, while at home and connected to your Wi-Fi , tried totally powering down the phone, waiting a couple of minutes and restarting it? Apple products occasionally get their internals in a twist, and a soft boot fixes a lot of them. Welcome to the forums, BTW.
Re: iPhone Reconnection issues
22-05-2021 6:31 PM
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J
Re: iPhone Reconnection issues
22-05-2021 6:35 PM - edited 22-05-2021 6:36 PM
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OK. If that doesn't work, rather than rebooting the router, tell your phone to 'forget' the network, and then let it rescan for available networks. Continually rebooting the router will eventually result in the Dynamic Line Management tool reducing your speed, in an attempt to rectify in what it will see as an unstable line.
Re: iPhone Reconnection issues
23-05-2021 9:32 AM
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@Jeannella - this sounds like a known issue.
I have pushed a software update to your hub that should help. You'll need to power the router off/back on to apply the update.
Hope it helps.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: iPhone Reconnection issues
23-05-2021 9:35 AM
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Oh dear, and here's me blaming Apple.🤣
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