iPhone 6 won't connect to wifi

[#1]

Hello, 

I purchased a new iPhone 6s in January 2019 and it has been working fine on the home wifi, then about a week ago it kept dropping out of the wifi, every time I tried to use the home wifi on my iPhone it says "incorrect password" or "unable to join the network".

I have checked my iPhone on other wifi's providers (non-plusnet) and it connects fine, so it can't be the phone.

Every other device in the house works fine on wifi including an iPad.

I am confused as it was working up until a week ago and works on other wifi providers.

I have a Plusnet 2704n for information

Any help would be appropriated.

[#2]

Hi @Beedis007, thanks for your post and Welcome to our Community!

We're sincerely sorry to hear of your wireless connection issues whilst using your iPhone 6s.

The first thing we'd like you try would be to 'forget' the network on your iPhone and then reconnect, re-entering the wireless password on doing so.

Hopefully this simple fix will resolve the issue but if not, or if you've already tried this,  please don't hesitate to drop us another post.

[#3]

Hello,

I have tried all basic troubleshooting, including forget password.

Regards

[#4]

You may already have tried this as well, if so, sorry. Try 'forget this network', turn off phone completely for a couple of minutes, turn phone back on, and try to reconnect.

[#5]

Hello,

yes, I have tried forget the Network and turning my phone off and resetting the network.

Unfortunately, none of these seem to work.

Regards

[#6]

@Beedis007  In that case, I'm stumped.

[#7]

As I am and it’s confusing my it’s happening.

I have been trying everything but there is no logic to it.

Regards

[#8]

I guess maybe it’s time to change my internet provider...😕

[#9]

Thanks for that @Beedis007.

I'd recommend taking a look here:

https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

Please let me know how you get on.

[#10]

Hello,

the link provided says the following when I click on it:

An Unexpected Error has occurred.

• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1A052988.

  Click your browser's Back button to continue.

Return to my original page

Regards

[#11]

Yep, that's what I got too - I thought it was an error, but it is repeatable, so that link is wonky!

[#12]

Well, that's embarrassing...

It looks like copy/paste had helpfully removed some of the link, sorry about that!

If you could try here.

[#13]

@OskarPapa  Nope, that's another dodgy link1

[#14]

Hi @jab1, thanks for that.

I'd tested it before posting and so I'm more than a little confused as to why it isn't working. I've posted the full link below (which again has tested working):

https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

[#15]

THAT one works, @OskarPapa  - no idea why your second attempt failed.