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iMac won't connect to Plus One router

Shrimper
Newbie
Posts: 1
Registered: ‎06-12-2016

iMac won't connect to Plus One router

I'm a long standing plus net fibre broadband user and have just been sent a new Hub One router which connects fine to all my devices except my iMac which keeps telling me to put in a WPA2 password and then tells me my password is invalid (it's not!)

 

I spent nearly an hour on the phone to plusnet support earlier this evening and they concluded that this was Apple's problem, not theirs!

 

I can't believe I'm the first person to experience this problem, has anyone found a workaround please?

 

i'm running Mac OS X El Capitan btw.

7 REPLIES 7
bill888
Aspiring Champion
Posts: 1,089
Thanks: 190
Fixes: 32
Registered: ‎18-10-2008

Re: iMac won't connect to Plus One router

Have you tried splitting the 2.4 and 5 GHz wifi networks by changing the name of the latter ?

 

Adv.Setting-Wireless-5GHz.jpg

dvorak
Moderator
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Registered: ‎11-01-2008

Re: iMac won't connect to Plus One router

just to back up what @bill888 has posted, splitting the 2.4 / 5ghz networks is likely to resolve this.

It certainly did with the issue we had with MBPs
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giratingtoad
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-02-2018

Re: iMac won't connect to Plus One router

Did you solve the issue?  I am experiencing the same thing when I try connecting my MacBook to my daughter's plusnet router when I visit her.  All our phones, and windows pcs connect flawlessley, but the Mac just shakes the screen at me and says the key is invalid. But I'm typing the key correctly! SOOOOO frustrating. I even logged into the plusnet router via a windows pc (actually the same MacBook booted off my secondary windows partition). I changed the security settings and key and yet when I try connecting with these different credentials I still get the shaking screen and 'invalid key' error. My Mac just will not behave with PlusNet routers.

Townman
Superuser
Superuser
Posts: 17,643
Thanks: 7,360
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Registered: ‎22-08-2007

Re: iMac won't connect to Plus One router

The solution is described above.  Many iProducts has significant issue maintain wifi connectivity when there are both 2.4GHz and 5GHz networks available using the same SSID.  It ought not be a problem ,but it is.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
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Registered: ‎21-04-2017

Re: iMac won't connect to Plus One router

@giratingtoad

Splitting the two frequencies apart generally solves a lot of problems especially with Mac's.

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
giratingtoad
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-02-2018

Re: iMac won't connect to Plus One router

Great advice. It worked a treat!
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
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Registered: ‎21-04-2017

Re: iMac won't connect to Plus One router

I'm glad to hear that!

Please let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team