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iMac won't connect to Plus One router

Shrimper
Newbie
Posts: 1
Registered: 06-12-2016

iMac won't connect to Plus One router

I'm a long standing plus net fibre broadband user and have just been sent a new Hub One router which connects fine to all my devices except my iMac which keeps telling me to put in a WPA2 password and then tells me my password is invalid (it's not!)

 

I spent nearly an hour on the phone to plusnet support earlier this evening and they concluded that this was Apple's problem, not theirs!

 

I can't believe I'm the first person to experience this problem, has anyone found a workaround please?

 

i'm running Mac OS X El Capitan btw.

2 REPLIES
bill888
Seasoned Pro
Posts: 807
Thanks: 105
Fixes: 21
Registered: 18-10-2008

Re: iMac won't connect to Plus One router

Have you tried splitting the 2.4 and 5 GHz wifi networks by changing the name of the latter ?

 

Adv.Setting-Wireless-5GHz.jpg

Moderator
Moderator
Posts: 17,253
Thanks: 904
Fixes: 105
Registered: 11-01-2008

Re: iMac won't connect to Plus One router

just to back up what @bill888 has posted, splitting the 2.4 / 5ghz networks is likely to resolve this.

It certainly did with the issue we had with MBPs
Will Moderate For Thanks