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home one

Dave8
Newbie
Posts: 1
Registered: 08-12-2015

home one

My router keeps losing my login details and reverts to setup@plusnet with no password
all details i can find

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ52925278
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 07/01/16
4. Board version: Plusnet Hub One
5. DSL uptime: 4 days, 19:31:07
6. Data rate: 1999 / 39952
7. Maximum data rate: 20470 / 62784
8. Noise margin: 21.5 / 12.5
9. Line attenuation: 19.9 / 17.6
10. Signal attenuation: 21.5 / 17.7
11. Data sent/received: 2.1 GB / 37.0 GB
12. Broadband username: #######
13. 2.4 GHz Wireless network/SSID: #####
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: ########
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: a0:1b:29:66:5f:42
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

 

Its a pain in the but having to put my details back in every day and even then sometimes it wont take 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: home one

Hi Dave8,

I'm sorry to hear about this, can you follow the steps in this link please to perform a factory reset for your Hub One http://www.plus.net/support/broadband/hardware/hub-one-user-guide.shtml

Doing this will kick start our automation system to configure your correct details in your router so that this should never happen again.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team