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getting router replaced

japeandshini
Hooked
Posts: 6
Registered: 19-04-2017

getting router replaced

gone in many circles and sick of phone support, often we get loss of connection and as a contrast long periods of router activity but no devices connected.
Finally found bb is ok with ethernet cable sometimes when wifi useless. Have tried changing channel. Suspect router fault.
Is it possible replace router?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: getting router replaced

Hi there,

 

To be fair that's sounding more like an issue with the WiFi channel being used than a faulty router.

 

I'd try following the advice here as your next step and do let us know how you get on https://goo.gl/i1xh5L

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team