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firmware update, for hub one

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Hooked
Posts: 5
Registered: ‎08-02-2019

firmware update, for hub one

Hi there can anyone help, my upload rate is around 1.  Was told to try and update my router firmware. I logged in to my router and the software was last updated in 2017....help...

3 REPLIES 3
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Hooked
Posts: 5
Registered: ‎08-02-2019

Re: firmware update, for hub one

 my software version is.. 4.7.5.1.83.8.237.2.2 last updated 25/10/17

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Plusnet Help Team
Plusnet Help Team
Posts: 1,821
Thanks: 317
Fixes: 105
Registered: ‎26-03-2018

Re: firmware update, for hub one

Hi @matteastick,

 

I'm sorry to hear that you're experiencing problems with your connection.

 

I've tested your line and the test hasn't picked up any underlying performance issues from here, so I agree that it would be worth looking at the router firmware as the first port of call. I've raised this to our products team to get the latest firmware version pushed to your router and this will complete within three working days - so on Wednesday at the latest.

 

Please let us know if the connection issues persist after this or if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Community Gaffer
Community Gaffer
Posts: 14,328
Thanks: 1,909
Fixes: 142
Registered: ‎04-04-2007

Re: firmware update, for hub one

@matteastick75, your firmware's been updated to the latest build.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵