firmware not updated
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: firmware not updated
firmware not updated
25-12-2018 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My firmware is stuck on 4.7.5.1.83.8.237.2.2...is there a way to push the latest update
Re: firmware not updated
25-12-2018 3:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the community forums @ar
Based off a post from Bob Here, I'm not sure this is a problem or that the firmware is 'stuck' as such.
bobpullen wrote:
4.7.5.1.83.8.237.2.2 - Current version in live deployment
4.7.5.1.83.8.259 - Version being shipped with new units
4.7.5.1.83.8.259.1.1 - Version we have upgraded about 1/4 of live devices to
Are you experiencing any particular problem with your router currently?
Re: firmware not updated
25-12-2018 6:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: firmware not updated
26-12-2018 9:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ar, thanks for your response.
As you're using the latest (released) firmware I'd say that your best bet is going to be to wait until the next release automatically updates to the router, especially with you not experiencing any issues.
There is, however, a thread here that you're able to post in and request and update, should you wish.
Re: firmware not updated
09-01-2019 1:24 PM - edited 09-01-2019 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ar, are the last few digits of your router's serial number '853'? If so, it's not correctly registered on our hardware management platform which will stop updates getting to you. I've re-registered the device at our side, so a factory reset should sort this out.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: firmware not updated
12-01-2019 3:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi bob - no the last 4 digits are 3754
Re: firmware not updated
13-01-2019 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: firmware not updated
13-01-2019 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ar, if it is '3574' then can you please factory reset your router by inserting something into the pinhole at the rear until the status light flashes green. Once this is done, it should allow me to communicate with the device.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: firmware not updated
13-01-2019 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi - here is the complete serial number +081441+NQ74803574...i have reset router couple of days back..pls let me know if you cant access it
Re: firmware not updated
14-01-2019 7:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ar, you need to factory reset the device again to force a re-activation. The last time you did it, we hadn't made the necessary amendments at our side.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: firmware not updated
14-01-2019 8:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: firmware not updated
14-01-2019 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All sorted. Your device will be going for a reboot to apply the update.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: firmware not updated
14-01-2019 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page