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cant get into my router using ip, using windows 10?

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

cant get into my router using ip, using windows 10?

is this a known issue with windows 10 users? I was previously using windows 7 until a couple of weeks ago and I could log into my router page ok using explorer, but since I upgraded to windows 10 the ip doesn't work for me to log into my router, ive tried Mozilla firefox and explorer neither works

 

yes ive restarted my router thinking that would solve the issue but it still doesn't work, ive tried 192.168.1.254 but that doesn't work, ive even tried the ip it shows when I type in ipconfig that doesn't work either

so I,m guessing its something to do with windows 10? anyone else on windows 10 and have this issue? or is it just me lol

19 REPLIES
Community Veteran
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Thanks: 1,052
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Registered: 16-10-2014

Re: cant get into my router using ip, using windows 10?

@scoobydoo1 - Which address are you using from ipconfig /all ? Try the one that for the 'Default Gateway' see if that works.

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

ive tried the default that doesn't work, (altho it worked fine before upgrading to windows 10)

ive also tried 192.168.1.254

 

 

 

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
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Registered: 21-09-2009

Re: cant get into my router using ip, using windows 10?

What is returned when you run the command prompt and type "ipconfig" (without quotes)

I get the following

C:\Users\spendlesstime>ipconfig

Windows IP Configuration


Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 192.168.0.26
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

 

For me the gateway is as shown above (192.168.0.1) and works fine in Windows 10 to show the router interface.

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

default is 192.168.1.1

sub is the same

ipv4 is 192.168.1.2

 

just tried 192.168.0.1 on the off chance but no joy either

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
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Registered: 21-09-2009

Re: cant get into my router using ip, using windows 10?

So does 192.168.1.1 show the router interface when entered in the browser?

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

no it doesn't work, I cant enter my router page where is asks for user n pass etc to log into my router

SpendLessTime
Aspiring Hero
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Registered: 21-09-2009

Re: cant get into my router using ip, using windows 10?

Can you use the snipping tool in Windows 10, create a imahe showing what happedns when you try to connect to 192.168.1.1 and upload it. We maybe able to help more if we can see the result that you can see.

Try it with both

http://192.168.1.1
https://192.168.1.1

just in case your router use https on its admin page

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

 

its the same with the others, as I say I had no problems logging in until I upgraded from windows 7

 

router.jpg

SpendLessTime
Aspiring Hero
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Registered: 21-09-2009

Re: cant get into my router using ip, using windows 10?

Well I'm at a lose. I'm using W10 after upgrading from W7 and have no issues connecting to the router home page using the address returned as the default gateway in ipconfig.

Do you have another device like a phone/tablet just to check if the issue is connected to the PC or the router?

Community Veteran
Posts: 4,766
Thanks: 1,052
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Registered: 16-10-2014

Re: cant get into my router using ip, using windows 10?

That is quite odd, but evidently your connection works. Try doing a

C:> tracert plusnet

and use the address you see in the first hop. If that fails post the results of the tracert and ipconfig to here please.

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

just tried my tablet and phone , both the same issue as pc

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

 

 

 

C:\Users\Paul>tracert plusnet.net

Tracing route to plusnet.net [185.53.177.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        9 ms     9 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5     9 ms     9 ms     9 ms  195.99.125.134
  6    11 ms    10 ms    10 ms  peer1-xe0-1-1.faraday.ukcore.bt.net [213.121.193.205]
  7    10 ms    10 ms     9 ms  t2c4-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.248]
  8    10 ms    10 ms    10 ms  hu0-1-0-0.ccr22.lon01.atlas.cogentco.com [130.117.14.229]
  9     9 ms    10 ms     9 ms  be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161]
 10    18 ms    17 ms    16 ms  be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42]
 11    24 ms    24 ms    23 ms  be2814.ccr42.fra03.atlas.cogentco.com [130.117.0.142]
 12    29 ms    29 ms    29 ms  be2960.ccr22.muc03.atlas.cogentco.com [154.54.36.254]
 13    30 ms    29 ms    29 ms  te0-0-1-2.agr11.muc03.atlas.cogentco.com [154.54.56.226]
 14    30 ms    30 ms    30 ms  te0-0-2-2.nr11.b015933-1.muc03.atlas.cogentco.com [154.25.7.198]
 15    29 ms    29 ms    29 ms  149.6.156.203
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

Community Veteran
Posts: 4,766
Thanks: 1,052
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Registered: 16-10-2014

Re: cant get into my router using ip, using windows 10?

@scoobydoo1 - Are you using a Wireless connection by any chance?

scoobydoo1
Grafter
Posts: 116
Registered: 23-03-2013

Re: cant get into my router using ip, using windows 10?

no ethernet