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cannot connect to Hub One via wifi if internet disconnected?!

whatsisname22
Dabbler
Posts: 12
Registered: ‎26-09-2019

cannot connect to Hub One via wifi if internet disconnected?!

hi all,

 

recently I noticed that if the hub loses internet connection, i can no longer connect to it via wifi at all (to access hub settings). it says sign in authentication required (this is not my wifi password). I can connect thru ethernet, just not wifi. Once it is connected to the internet again, I can reconnect via wifi once more.

 

anyone got a clue what's going on there? never come across this before. I was thinking that I had been able to connect via wifi when I first got it as I set it up that way, but then realised that it was pre-setup with internet username and password and was probably already connected to the internet when I first logged into the router via wifi to set it up.

 

w.

2 REPLIES 2
jezwelshmon
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-02-2020

Re: cannot connect to Hub One via wifi if internet disconnected?!

I have the same problem I think it's to do with the cache as mine just says offline, if you are using a phone and Chrome browser a quick fix is to use the incognito browser I've found.
whatsisname22
Dabbler
Posts: 12
Registered: ‎26-09-2019

Re: cannot connect to Hub One via wifi if internet disconnected?!

I've been using Samsung browser. good tip about the incognito mode. I'll try that next time it happens.