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can you request a new router online ?

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Dabbler
Posts: 13
Thanks: 4
Registered: ‎22-07-2018

can you request a new router online ?

Hi all, I think my router is dying, as we keep losing internet connection with no error lights but a hard reboot fixes it. I suspect some caps are getting ready to pop on the board.

Is there an easy way to request a new one ? it must be over 3 years old now.

 

cheers 

 

D

3 REPLIES 3
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Moderator
Moderator
Posts: 29,809
Thanks: 3,115
Fixes: 475
Registered: ‎14-04-2007

Re: can you request a new router online ?

Moderators Note
This topic has been moved from Fibre Broadband My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 81.0 (64-bit)

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Dabbler
Posts: 13
Thanks: 4
Registered: ‎22-07-2018

Re: can you request a new router online ?

sorted, I ordered a new one via chat, only being charged delivery £6.99

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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: can you request a new router online ?

Hi @Donaldo, sorry for the time it took to pick this thread up.

 

I am glad to hear you've been able to sort it out.

 

Let us know if you have any further queries please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team