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can you request a new router online ?

Donaldo
Dabbler
Posts: 14
Thanks: 4
Registered: ‎22-07-2018

can you request a new router online ?

‎07-09-2019 11:13 AM

Hi all, I think my router is dying, as we keep losing internet connection with no error lights but a hard reboot fixes it. I suspect some caps are getting ready to pop on the board.

Is there an easy way to request a new one ? it must be over 3 years old now.

 

cheers 

 

D

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Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: can you request a new router online ?

‎07-09-2019 11:32 AM

Moderators Note
This topic has been moved from Fibre Broadband My Router.

 

 

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Donaldo
Dabbler
Posts: 14
Thanks: 4
Registered: ‎22-07-2018

Re: can you request a new router online ?

‎08-09-2019 9:54 AM

sorted, I ordered a new one via chat, only being charged delivery £6.99

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Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: can you request a new router online ?

‎08-09-2019 10:05 AM

Hi @Donaldo, sorry for the time it took to pick this thread up.

 

I am glad to hear you've been able to sort it out.

 

Let us know if you have any further queries please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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