Zyxel router connection
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Zyxel router connection
29-09-2020 1:22 PM - edited 29-09-2020 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Due to a few issues with the Plusnet supplied router, I'd like to use the Zyxel VMG8924-B10A that was supplied by John Lewis broadband (which is part of the BT/Plusnet universe, so I can't see why I shouldn't).
However, I've tried connecting on several occasions but without success. I've gone through the settings (below), but I can't see what I'm doing wrong.
What am I missing?
Fixed! Go to the fix.
Re: Zyxel router connection
29-09-2020 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@hugonebula I'm using a Zyxel 3925-B10C (the replacement for the JL 8924) on PlusNet and it works fine, so I don't see why your 8924 shouldn't.
Looking at your config, I'd suggest changing to IPV4 only as PN don't support IPV6 yet. Also set the IDLE Timeout to 0 (disable). Other than that I can't see much different to my config.
You do have the correct username (followed by @plusdsl.net ) and password I assume ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Zyxel router connection
29-09-2020 2:04 PM - edited 29-09-2020 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I changed to IPv4 only. The Idle timeout can't be changed (unless, I presume, I changed the Auto Connect or Authentication Method settings above it?). No change.
I presume it's the VDSL settings I need to alter; do I need to do anything to anything else?
I read something, somewhere, that someone asked a question whether there were special characters in a password. Is this an issue with the Zyxel router? I note that my John Lewis password was alphanumeric only, but my Plusnet password contains exclamation marks. Is this an issue?
29-09-2020 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It causes problems with some routers. If you log into your Plusnet account you can change it. Ignore any comments about using a special character.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Zyxel router connection
29-09-2020 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll give it a couple of days; all this chopping and changing of routers will have me set back to dial-up speeds.
Re: Zyxel router connection
29-09-2020 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
'
Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Zyxel router connection
29-09-2020 4:49 PM - edited 29-09-2020 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I presume it's the VDSL settings I need to alter; do I need to do anything to anything else?
@hugonebula yes, it's the VDSL settings.
I wouldn't like to say whether special characters are an issue with the Zyxel , my password certainly doesn't have them. However, the JL supplied routers use the same auto configuration platform as the PlusNet ones so I would assume any random password generation follows the same procedure and so special characters would be allowed. It's got to be worth changing the password just in case though..
One other thing, you haven't got anything connected to the Ethernet WAN port have you ? The WAN port will take priority over the DSL port so with a Ethernet type link configured it will try and use that connection if something is connected to the port. It can sort out itself whether to use the ADSL or VDSL type connection by what type of sync it gets on the DSL port
Are you actually getting a DSL sync ? If so it should show the VDSL WAN Rx and TX speeds on the main Connection Status screen and also on the System Monitor->xDSL statistics page
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Zyxel router connection
04-10-2020 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well, I changed my password for one that didn't contain special characters and, lo and behold, I'm in.
Someone may want to wander down the corridor at Plusnet Towers to the JLP guys sending out the Zyxel routers to make sure to let them know. Alternatively, the JLP guys may wish to send an intranet memo.
Re: Zyxel router connection
04-10-2020 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Despite this apparent evidence to the contrary, I'm not aware of any issues using special characters in the PPP password of the VMG8924. In fact, an exclamation mark is explicitly quoted as an allowed character on the John Lewis password change form.
Happy to put this to test when I next get the opportunity. I'd be very surprised to find it's an issue after all these years of us shipping these devices!
Stranger things have happened mind you!
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Zyxel router connection
04-10-2020 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The issue seems to be that this works with a JL account but for some reason not with a Plusnet account. Whether this is a factor?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page