Wireless Connectivity
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- Plusnet Community
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- Help with my Plusnet services
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- My Router
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- Wireless Connectivity
Wireless Connectivity
15-11-2016 3:19 PM
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Having the same issue as many are in this forum... Actually seems as though a lot of people have all the issues mentioned in these forums at some point in time.
Around every 20-30 minutes, the router drops wireless connectivity and shows as connected with no nternet availible. This happens on both my phone and laptop (connected via wireless) while my desktop (connected via ethernet) stays connected and online. Disconnecting and reconnecting solves the problem but this shouldn't be happening... And isn't something that has ever happened with any other wifi service or provider... I've had more reliable services in a Premier Inn.
New router please.
Re: Wireless Connectivity
15-11-2016 3:47 PM
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Re: Wireless Connectivity
15-11-2016 3:58 PM
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@stehooper wrote:
I've had more reliable services in a Premier Inn.
That makes sense as there are likely to be fewer wireless networks nearby sharing the bandwidth.
Re: Wireless Connectivity
15-11-2016 4:46 PM
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Sorry Browni, who are you mate? Plusnet support? If you've got nothing to add then maybe leave it to the people who are paid to help me, yeah?
I've used inssider to check the channels of the networks around me and tried choosing a channel accordingly. No change. Cycled through all the channels and they all provide speeds within 0.2-0.4Mbps of eachother so I wouldn't say it's a channel issue. When I connect directly via ethernet, there's no issue... Just the constant and consistent connection drops. The light says blue too so the router isn't losing connection.
Re: Wireless Connectivity
15-11-2016 5:02 PM
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Many forum members have a wealth of experience and offer their time and support freely to help other members where they can and supplement the help offered by Plusnet staff.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Wireless Connectivity
15-11-2016 6:27 PM - edited 15-11-2016 6:28 PM
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Excellent, really happy for them, and you!
I however pay for a service, and am therefore trying to find official Plusnet representation... Not an offhand opinion. Just out of curiosity, what part of Browni's comment was directed towards helping me? What part of the communities wealth of knowledge was being implemented there to help me?
Thanks in advance.
Re: Wireless Connectivity
15-11-2016 7:32 PM
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What wireless router model are you using?
Re: Wireless Connectivity
15-11-2016 8:38 PM - edited 15-11-2016 8:39 PM
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Whilst I empathise with the problem, people round these parts are genuinely friendly and do try to help, so there's merit in being nice to folk
Anyway, I'd try either separating the 2.4Ghz and 5Ghz wireless channels (or switching 5Ghz off entirely). Would also be helpful to know what devices you have connecting wirelessly, and if there's any specific Internet activity that tends to exacerbate the problem?
When the wireless connection drops an ipconfig via the laptop might also offer some clues, e.g:
C:\WINDOWS\system32>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : BOB-DESKTOP Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Atheros L1 Gigabit Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : This Atheros network controller connects you to the network. Physical Address. . . . . . . . . : 00-1B-FC-8E-XX-XX DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::84e1:6787:2b8:a9e3%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.254 DHCPv6 IAID . . . . . . . . . . . : 50338812 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-9A-1C-03-00-1B-FC-8E-9A-A2 DNS Servers . . . . . . . . . . . : 192.168.1.216 8.8.8.8 NetBIOS over Tcpip. . . . . . . . : Enabled
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Wireless Connectivity
15-11-2016 10:43 PM
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Merit in being nice to people? I'm not the one who chimed in on another persons thread just to make a non-related comment. Again, I fail to see the 'Help' part in either of the comments... I'm after help with an issue, not a lesson on why random people comment with such helpful advice.I'm trying to sort an issue yet getting bogged down and hijacked by comments that have ZERO relevence. Pack it in like.
That said.
I already have tried what you recommended, the 5Ghz network is switched off. I have also used the laptop/Phone on another wireless network today and the same issues were not encountered... Again, saying it is a router issue.
It happens no matter what I'm doing, streaming or just reading a page. Disconnect/reconnect and I'm good to go again... And ethernet connection doesn't suffer from this.
Re: Wireless Connectivity
16-11-2016 8:24 PM
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and is awaiting resolution from PN via other direct channels.
As you are hostile to members who've given their time freely and also leave barbed comments, I suggest you desist from using these forums.
Re: Wireless Connectivity
16-11-2016 9:00 PM
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Again, another comment offering forum advice rather than the problem I've posted about. Please, stop it... I think at this point we can safely say that I'm looking for OFFICIAL Plusnet representation, as I've mentioned in previous posts.
Get on you. I haven't even started this... Get a grip of yourself and either offer advice on the issue this post is about or don't comment. Also, I suggest you desist from chiming in on topics you have no input to offer on.
PLEASE LEAVE ME ALONE NOW AND LET THE PEOPLE WHO ARE PAID TO HELP DO WHAT THEY CAN TO HELP.
Re: Wireless Connectivity
17-11-2016 8:50 AM
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Suggest you unsubscribe from these forums then and use the nominated channels to deal with PN; what an unpleasant individual you are. Many thousands of users find these forums extremely valuable; fortunately individuals such as you are very rare here.
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