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Will Upgrade to BT Smart Hub 6 solve PPP LCP termination request problem?

Paulwm
Dabbler
Posts: 10
Thanks: 2
Registered: ‎20-06-2021

Re: Will Upgrade to BT Smart Hub 6 solve PPP LCP termination request problem?

Thanks @bobpullen  as ever - so useful to have all this info.

@Baldrick1  Thanks for the link - tempted to throw everything at this problem while I'm at it!

@Gandalf - OK, will proceed as suggested.  Perhaps I will check in in a week or so to see if the profile has propagated fully. 👍

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Will Upgrade to BT Smart Hub 6 solve PPP LCP termination request problem?

@Gandalf - thanks.

Might see if we can get a line reset done to revert to 6dB target. The policy change might not get @Paulwm away from the 3dB profile, but resetting things to 6dB combined with the policy change might stop it going back there.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Will Upgrade to BT Smart Hub 6 solve PPP LCP termination request problem?

@bobpullen the type of line reset we can request remotely is a caution counter reset, rather than a full DLM reset, to lift a banding and put a line onto an open profile. 

Sadly we can’t request a reset if a line’s not banded as banding is one of the criteria we’re asked when adding to the caution counter reset tracker.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Will Upgrade to BT Smart Hub 6 solve PPP LCP termination request problem?

@Gandalf wasn't asking anything of you. Leave it with me Wink

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Will Upgrade to BT Smart Hub 6 solve PPP LCP termination request problem?

@bobpullen Oops. My bad. Let me know if you manage to achieve this. I’m interested. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet