Wifi keeps dropping
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Wifi keeps dropping
05-05-2020 9:08 PM
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I've also noticed recently that when using my phone it often says IP address cannot be reached (this happens for many websites, not just one), it tends to work again if I reload.
Can anybody advise on what may be the issue?
Re: Wifi keeps dropping
06-05-2020 1:33 PM
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Re: Wifi keeps dropping
07-05-2020 11:06 AM
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Thanks, upon looking at the thread I am on that firmware.
I looked at disabling the 5GHz but looking at our connected devices, they are all 2.4GHz (I've attached photo) - will turning this off make any difference?
Re: Wifi keeps dropping
07-05-2020 4:18 PM
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Re: Wifi keeps dropping
07-05-2020 4:22 PM
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Re: Wifi keeps dropping
07-05-2020 8:43 PM
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I have today reset the frequencies then split them again, upon attempting to connect some devices to the 5GHz it keeps saying incorrect password. It's not incorrect as I have the password on the Hub manager screen.
I had disabled the 5GHz for a while today, it didn't have any effect.
More often we are getting the message 'this site cannot be reached', it often reloads eventually, not ideal!
I am glad the test showed all is well, but this issue has been ongoing since February. Working from home and childrens school work is becoming increasingly harder. I am at a bit of a loss on what to do next.
Re: Wifi keeps dropping
on 08-05-2020 10:21 AM - last edited on 08-05-2020 12:58 PM by dvorak
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Thanks for getting back to us @Mrsw88
I'd recommend carrying out the steps explained Here to change the 2.4GHz wireless channels and with regards to the 5GHz it may be worth posting in the thread Here as we might be able to push out another firmware version to you.
I can see my colleague has ownership and he'll contact you shortly regarding this. He opened a support ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=201496383 he'll pick back up.
Moderators Note: Corrected link
Re: Wifi keeps dropping
08-05-2020 12:31 PM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Wifi keeps dropping
14-10-2020 10:58 PM
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https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777
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