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Wifi keeps dropping out

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Newbie
Posts: 4
Registered: ‎20-01-2019

Wifi keeps dropping out

Hi all, new Plusnet customer here.

Since we moved in in December, we have had trouble with the wifi dropping out and devices either keep reconnecting or not connecting for a while.

Plusnet identified a fault on the line to the house and sent an Openreach engineer who replaced the wire from the pole to the house and fitted a new socket. This seemed to fix the line fault but we're still having wifi connection issues.

My Android phone switches between wifi and 4G, my partner's iphone & ipad disconnect and tonight wouldn't reconnect and it said the password was wrong, but later connected with the same password. 

I thought it might be the construction of the house causing problems so I bought a Devolo Magic 2 wifi thing to try and improve things. It hasn't. My wifi still keeps dropping out.

Any ideas what's going wrong?

Devices connecting over wifi:

Android phone

Iphone

Ipad

Nintendo Switch

Laptop

Amazon Echo

8 REPLIES 8
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Wifi keeps dropping out

 

Hi @brassmonkey001

 

Thanks for getting in touch. I'm sorry to hear you're experiencing wifi dropouts - just to confirm, I've tested your line and it seem unaffected by any external drops/faults, so I agree this seems specific to your wifi connection.

 

Have you had the opportunity to split out the wifi frequencies on your router as per the info here?

 

Having a look at the above, in addition to checking out the general wifi troubleshooting here and acquiring a wifi analyzer app on your smartphone/tablet should help make a difference.

 

Let us know how you get on.

 

Best wishes

 

Dave

 

 

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Community Gaffer
Community Gaffer
Posts: 14,155
Thanks: 1,745
Fixes: 135
Registered: ‎04-04-2007

Re: Wifi keeps dropping out

@brassmonkey001, I've pushed the latest firmware build to your router to rule that out as a potential cause.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Wifi keeps dropping out

 

Thanks for that, @bobpullen!

Highlighted
Newbie
Posts: 4
Registered: ‎20-01-2019

Re: Wifi keeps dropping out

Thanks Dave,

I've split them now thanks to your suggestion.

I have an analyzer app on my phone so I'll see how things go.

Highlighted
Newbie
Posts: 4
Registered: ‎20-01-2019

Re: Wifi keeps dropping out

Thanks Bob, do I need to do anything? 

Highlighted
Newbie
Posts: 4
Registered: ‎20-01-2019

Re: Wifi keeps dropping out

Wifi still dropping out. Any more suggestions?

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Plusnet Help Team
Plusnet Help Team
Posts: 16,828
Thanks: 5,142
Fixes: 866
Registered: ‎21-04-2017

Re: Wifi keeps dropping out

Sorry that you're still having WiFi issues.

I don't think there's anything more we could suggest to be honest that we haven't already, so I've RMA'd your router. You'll receive a replacement within the next few days, let us know how it goes once you've received it. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Community Gaffer
Community Gaffer
Posts: 14,155
Thanks: 1,745
Fixes: 135
Registered: ‎04-04-2007

Re: Wifi keeps dropping out

Please keep us updated, because it would be unusual for the wi-fi radios to have been at fault.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵