Wifi keeps dropping out
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- Re: Wifi keeps dropping out
Wifi keeps dropping out
20-01-2019 11:41 PM
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Hi all, new Plusnet customer here.
Since we moved in in December, we have had trouble with the wifi dropping out and devices either keep reconnecting or not connecting for a while.
Plusnet identified a fault on the line to the house and sent an Openreach engineer who replaced the wire from the pole to the house and fitted a new socket. This seemed to fix the line fault but we're still having wifi connection issues.
My Android phone switches between wifi and 4G, my partner's iphone & ipad disconnect and tonight wouldn't reconnect and it said the password was wrong, but later connected with the same password.
I thought it might be the construction of the house causing problems so I bought a Devolo Magic 2 wifi thing to try and improve things. It hasn't. My wifi still keeps dropping out.
Any ideas what's going wrong?
Devices connecting over wifi:
Android phone
Iphone
Ipad
Nintendo Switch
Laptop
Amazon Echo
Re: Wifi keeps dropping out
21-01-2019 2:22 PM
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Thanks for getting in touch. I'm sorry to hear you're experiencing wifi dropouts - just to confirm, I've tested your line and it seem unaffected by any external drops/faults, so I agree this seems specific to your wifi connection.
Have you had the opportunity to split out the wifi frequencies on your router as per the info here?
Having a look at the above, in addition to checking out the general wifi troubleshooting here and acquiring a wifi analyzer app on your smartphone/tablet should help make a difference.
Let us know how you get on.
Best wishes
Dave
Re: Wifi keeps dropping out
21-01-2019 2:44 PM
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@brassmonkey001, I've pushed the latest firmware build to your router to rule that out as a potential cause.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Wifi keeps dropping out
21-01-2019 2:54 PM
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Thanks for that, @bobpullen!
Re: Wifi keeps dropping out
21-01-2019 6:50 PM
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Thanks Dave,
I've split them now thanks to your suggestion.
I have an analyzer app on my phone so I'll see how things go.
Re: Wifi keeps dropping out
21-01-2019 6:51 PM
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Thanks Bob, do I need to do anything?
Re: Wifi keeps dropping out
07-02-2019 7:35 PM
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Wifi still dropping out. Any more suggestions?
Re: Wifi keeps dropping out
07-02-2019 7:54 PM
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Sorry that you're still having WiFi issues.
I don't think there's anything more we could suggest to be honest that we haven't already, so I've RMA'd your router. You'll receive a replacement within the next few days, let us know how it goes once you've received it.
Re: Wifi keeps dropping out
07-02-2019 9:24 PM
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Please keep us updated, because it would be unusual for the wi-fi radios to have been at fault.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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