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Wifi issues when new devices join network

neilc1000
Newbie
Posts: 3
Thanks: 3
Registered: ‎22-01-2020

Wifi issues when new devices join network

Hi

I have a Plusnet Hub One - using fibre broadband. We've been having wifi issues for a while with problems connecting to the internet. Today I noticed that the problem occurs when a new device makes a request while another device is already connected (I was on a video conference call for work on a MacBook and went to search the internet via my mobile, and was suddenly dropped from the internet on my Mac).

I've repeated the test with combinations of devices since and it happens each time - the act of a new device connecting to the network appears to interrupt the existing connection.

It can only be rectified by switching off the internet connection on the interrupted device, and then re-logging back on to the wifi signal.

Any advice gratefully received.

Thanks

Neil

5 REPLIES 5
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Wifi issues when new devices join network

Hi @neilc1000,

I'm sorry to hear that you're experiencing issues with your connection. Does this problem only happen whilst your mobile is connected to the Hub One, or is it now happening whenever a new device is connected?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
neilc1000
Newbie
Posts: 3
Thanks: 3
Registered: ‎22-01-2020

Re: Wifi issues when new devices join network

Hi @TheMightyAJ - thanks for replying

It happens when any new device is connected - but only when the connection happens over wifi. For example I have some devices (PS4) that are connected via ethernet cable and those don't appear to affect or be affected.

 

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,837
Thanks: 2,426
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Registered: ‎04-04-2007

Re: Wifi issues when new devices join network

@neilc1000, is the problem specific to a particular Wi-Fi radio I wonder? i.e .does the problem go away if you disable the 5GHz network?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

neilc1000
Newbie
Posts: 3
Thanks: 3
Registered: ‎22-01-2020

Re: Wifi issues when new devices join network

Hi @bobpullen 

Have disabled the 5Gh channel and will monitor - thanks for the advice so far!

Best

Neil

dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Wifi issues when new devices join network


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'