Wifi issues when new devices join network
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Wifi issues when new devices join network
22-01-2020 6:58 PM
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Hi
I have a Plusnet Hub One - using fibre broadband. We've been having wifi issues for a while with problems connecting to the internet. Today I noticed that the problem occurs when a new device makes a request while another device is already connected (I was on a video conference call for work on a MacBook and went to search the internet via my mobile, and was suddenly dropped from the internet on my Mac).
I've repeated the test with combinations of devices since and it happens each time - the act of a new device connecting to the network appears to interrupt the existing connection.
It can only be rectified by switching off the internet connection on the interrupted device, and then re-logging back on to the wifi signal.
Any advice gratefully received.
Thanks
Neil
Re: Wifi issues when new devices join network
23-01-2020 3:57 PM
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Hi @neilc1000,
I'm sorry to hear that you're experiencing issues with your connection. Does this problem only happen whilst your mobile is connected to the Hub One, or is it now happening whenever a new device is connected?
Re: Wifi issues when new devices join network
23-01-2020 4:16 PM
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Hi @TheMightyAJ - thanks for replying
It happens when any new device is connected - but only when the connection happens over wifi. For example I have some devices (PS4) that are connected via ethernet cable and those don't appear to affect or be affected.
Re: Wifi issues when new devices join network
24-01-2020 9:07 AM
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@neilc1000, is the problem specific to a particular Wi-Fi radio I wonder? i.e .does the problem go away if you disable the 5GHz network?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Wifi issues when new devices join network
26-01-2020 4:49 PM
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Hi @bobpullen
Have disabled the 5Gh channel and will monitor - thanks for the advice so far!
Best
Neil
Re: Wifi issues when new devices join network
26-01-2020 6:09 PM
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Moderators Note
This topic has been moved from Fibre to My Router
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