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Wifi drops out, Unable to connect message on laptop

Beeferoni
Newbie
Posts: 3
Registered: ‎28-04-2021

Wifi drops out, Unable to connect message on laptop

Been having this very annoying problem for the last week or so.

The wired internet is fine but the wifi ( which I use on my laptop and phone) keeps dropping out.

 

On my laptop, when I go to connect again I get the error "unable to connect to this network". Going through the Windows 10 trouble-shooter doesn't work, the "fix" is to make the laptop forget the wifi passowrd, then reconnect and type this in again and it usually connects. But the fault isn't fixed - at some point it drops out and I have to go through that again.

The issue also effects my phone - I'll notice it's switched to using data and I'll have to continually click connect until it eventually finds an IP address and connects properly.

The modem doesn't show any issues (dropping out, errors etc). There's no pattern to the drop outs either and it's usually a probably once a day. 

 

At first I was worried it was an issue on the laptop ( Nitro 5) but it isn't that old and considering it effects my phone too, I think it's more likely a wifi issue. 

 

Any idea what's going on? 

 

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 26,548
Thanks: 5,137
Fixes: 1,291
Registered: ‎11-01-2008

Re: Wifi drops out, Unable to connect message on laptop


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 26,548
Thanks: 5,137
Fixes: 1,291
Registered: ‎11-01-2008

Re: Wifi drops out, Unable to connect message on laptop

You could try splitting the 2.4 and 5GHz wifi bands, it might help

Navigate in a web browser to 192.168.1.254.

Click Advanced Settings

Enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
Continue to Advanced Settings.
Click on Wireless.
Click 5GHz tab.
Change 'Sync with 2.4Ghz' to No.
Change the name of the 'Wireless SSID' - I added a '_5' on the end.
Save the changes.

You can then select which one you want per device.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Beeferoni
Newbie
Posts: 3
Registered: ‎28-04-2021

Re: Wifi drops out, Unable to connect message on laptop

Thank you - just my luck it seems to be steady now but if it acts up again I will try this. 👍