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Wifi dropping

jecsh
Newbie
Posts: 3
Registered: Friday

Wifi dropping

Hi,

I've been with plusnet for 1 week now.

The wifi kept randomly disappearing, and it happened 6 times before I contacted support. They recommended the usual, separate the networks, manual channel etc which I had already done with no luck so they sent a second router.

The router arrived yesterday, so set it all up and last night (10/01/2019) around 21:00 the same thing happened again. Ethernet devices are fine but all wifi goes. It returns each time I reset the router (but as you know lots of resets can cause issues in itself)

Could someone look into this ASAP for me please as I am pretty fed up and only 1 week into using plusnet.

Software version 4.7.5.1.83.8.259

Thanks

Jack

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,654
Thanks: 1,290
Fixes: 106
Registered: ‎04-04-2007

Re: Wifi dropping

Hi Jack,
I should be able to sort this out. Let me take a look and get back to you.
Out of interest, do you have any Kindle tablets on your network?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jecsh
Newbie
Posts: 3
Registered: Friday

Re: Wifi dropping

Hi Bob,

 

No kindle devices, just 2 alexas.

Thanks

Jack

Community Gaffer
Community Gaffer
Posts: 13,654
Thanks: 1,290
Fixes: 106
Registered: ‎04-04-2007

Re: Wifi dropping

OK, thanks.

I've just pushed a software update to your router. It will have rebooted as the update was applied so apologies if you were in the middle of anything.

Keep an eye on things and let me know how you get on...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jecsh
Newbie
Posts: 3
Registered: Friday

Re: Wifi dropping

Thanks Bob.

Will let you know how it goes.

Thanks

Jack