Wifi dropping
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Wifi dropping
11-01-2019 8:23 AM
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Hi,
I've been with plusnet for 1 week now.
The wifi kept randomly disappearing, and it happened 6 times before I contacted support. They recommended the usual, separate the networks, manual channel etc which I had already done with no luck so they sent a second router.
The router arrived yesterday, so set it all up and last night (10/01/2019) around 21:00 the same thing happened again. Ethernet devices are fine but all wifi goes. It returns each time I reset the router (but as you know lots of resets can cause issues in itself)
Could someone look into this ASAP for me please as I am pretty fed up and only 1 week into using plusnet.
Software version 4.7.5.1.83.8.259
Thanks
Jack
Re: Wifi dropping
11-01-2019 8:57 AM
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I should be able to sort this out. Let me take a look and get back to you.
Out of interest, do you have any Kindle tablets on your network?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Wifi dropping
11-01-2019 9:01 AM
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Hi Bob,
No kindle devices, just 2 alexas.
Thanks
Jack
Re: Wifi dropping
11-01-2019 10:50 AM
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OK, thanks.
I've just pushed a software update to your router. It will have rebooted as the update was applied so apologies if you were in the middle of anything.
Keep an eye on things and let me know how you get on...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Wifi dropping
11-01-2019 10:55 AM
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Thanks Bob.
Will let you know how it goes.
Thanks
Jack
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