Wifi dropping - PTM over DSL is down
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- Wifi dropping - PTM over DSL is down
Wifi dropping - PTM over DSL is down
07-05-2020 5:01 PM
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Hello all, we are sort of at our wits end here. So hoping you are able to help.
The wifi connection will cut out intermittently throughout the day, circa 5-10 times at least. Whatever device we happen to be on will lose internet connection. The router will flash orange over and over, and eventually reset/ sort itself out after about 5 minutes. This has been going on for months. Some days are worse than others, it doesn't seem to be at specific times. No noticeable pattern.
It is frustrating as we are both working from home, and need a stable connection, as well as the frustrations around downtime when streaming Netflix, etc.
I've looked at the logs on the router page, see extracts below. It seems to be linked to PTM over DSL going down.
The router cabling comes in through the house, into the master socket, and then back out, into a white filter box, and then into the DSL plug of the router.
Please let me know if you need any more info, I will provide it as soon as I can, we are desperate to resolve this.
15:32:37, 07 May. | (1198036.690000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:32:37, 07 May. | (1198036.680000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:32:34, 07 May. | (1198034.080000) WAN operating mode is VDSL |
15:32:34, 07 May. | (1198034.080000) Last WAN operating mode was VDSL |
15:32:32, 07 May. | (1198032.030000) PPP IPCP Receive Configuration ACK |
15:32:32, 07 May. | (1198032.020000) PPP IPCP Send Configuration Request |
15:32:32, 07 May. | (1198032.010000) PPP IPCP Receive Configuration NAK |
15:32:32, 07 May. | (1198031.990000) PPP IPCP Send Configuration ACK |
15:32:32, 07 May. | (1198031.990000) PPP IPCP Receive Configuration Request |
15:32:32, 07 May. | (1198031.900000) PPP IPCP Send Configuration Request |
15:32:30, 07 May. | (1198030.000000) PPPoE is up - Down Rate=73632Kbps, Up Rate=18999Kbps; SNR Margin Down=3.0dB, Up=6.0dB |
15:32:30, 07 May. | (1198029.980000) CHAP authentication successful |
15:32:30, 07 May. | (1198029.950000) CHAP Receive Challenge |
15:32:30, 07 May. | (1198029.940000) Starting CHAP authentication with peer |
15:32:30, 07 May. | (1198029.940000) PPP LCP Receive Configuration ACK |
15:32:30, 07 May. | (1198029.940000) PPP LCP Send Configuration Request |
15:32:30, 07 May. | (1198029.930000) PPP LCP Receive Configuration Reject |
15:32:30, 07 May. | (1198029.930000) PPP LCP Send Configuration ACK |
15:32:30, 07 May. | (1198029.920000) PPP LCP Receive Configuration Request |
15:32:30, 07 May. | (1198029.920000) PPP LCP Send Configuration Request |
15:31:45, 07 May. | (1197985.260000) CWMP: session closed due to error: Could not resolve host |
15:31:38, 07 May. | (1197978.120000) PTM over DSL is up |
15:31:36, 07 May. | (1197975.780000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:31:36, 07 May. | (1197975.770000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:31:05, 07 May. | (1197945.410000) CWMP: session closed due to error: Could not resolve host |
15:31:05, 07 May. | (1197944.900000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:31:05, 07 May. | (1197944.890000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:31:04, 07 May. | (1197944.520000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
15:31:02, 07 May. | (1197942.020000) PTM over DSL is down after 160 minutes uptime |
15:31:02, 07 May. | (1197942.010000) PPPoE is down after 159 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
15:30:58, 07 May. | (1197938.570000) PPP LCP Send Termination Request [User request] |
15:30:42, 07 May. | IN: BLOCK [16] Remote administration (TCP [197.170.226.165]:5037->[51.7.161.225]:22 on ppp3) |
15:30:41, 07 May. | IN: BLOCK [16] Remote administration (TCP [80.68.236.57]:49677->[51.7.161.225]:22 on ppp3) |
15:30:38, 07 May. | IN: BLOCK [16] Remote administration (TCP [177.239.33.208]:10597->[51.7.161.225]:80 on ppp3) |
15:30:35, 07 May. | BLOCKED 1 more packets (because of Remote administration) |
15:30:34, 07 May. | IN: BLOCK [16] Remote administration (TCP [74.214.54.111]:4639->[51.7.161.225]:22 on ppp3) |
15:30:28, 07 May. | IN: BLOCK [16] Remote administration (TCP [171.231.174.12]:34012->[51.7.161.225]:80 on ppp3) |
15:30:26, 07 May. | IN: BLOCK [16] Remote administration (TCP [94.173.183.12]:33383->[51.7.161.225]:22 on ppp3) |
15:30:16, 07 May. | IN: BLOCK [16] Remote administration (TCP [67.67.180.119]:30467->[51.7.161.225]:80 on ppp3) |
15:30:13, 07 May. | IN: BLOCK [16] Remote administration (TCP [190.28.165.75]:43882->[51.7.161.225]:22 on ppp3) |
15:30:12, 07 May. | IN: BLOCK [16] Remote administration (TCP [148.249.241.147]:63623->[51.7.161.225]:22 on ppp3) |
15:30:10, 07 May. | BLOCKED 1 more packets (because of Remote administration) |
15:30:09, 07 May. | IN: BLOCK [16] Remote administration (TCP [221.225.59.127]:17961->[51.7.161.225]:22 on ppp3) |
15:29:59, 07 May. | BLOCKED 1 more packets (because of Remote administration) |
15:29:58, 07 May. | IN: BLOCK [16] Remote administration (TCP [146.192.95.74]:15998->[51.7.161.225]:22 on ppp3) |
15:29:57, 07 May. | IN: BLOCK [16] Remote administration (TCP [104.169.114.147]:44855->[51.7.161.225]:22 on ppp3) |
15:29:39, 07 May. | IN: BLOCK [16] Remote administration (TCP [189.86.254.254]:1484->[51.7.161.225]:80 on ppp3) |
15:29:37, 07 May. | IN: BLOCK [16] Remote administration (TCP [215.122.255.150]:46667->[51.7.161.225]:22 on ppp3) |
15:29:24, 07 May. | IN: BLOCK [16] Remote administration (TCP [5.129.248.111]:56930->[51.7.161.225]:22 on ppp3) |
15:29:22, 07 May. | IN: BLOCK [16] Remote administration (TCP [119.96.26.70]:46499->[51.7.161.225]:22 on ppp3) |
15:29:20, 07 May. | BLOCKED 1 more packets (because of Remote administration) |
Re: Wifi dropping - PTM over DSL is down
07-05-2020 8:33 PM
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This topic has been moved from ADSL Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Wifi dropping - PTM over DSL is down
08-05-2020 2:55 PM
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Hi @jhanson611, I'm sorry the issues you're having.
Testing the line has located a fault and so we'll need to arrange an engineer visit. Can you please complete the checks outlined on the ticket here and reply with the requested info so that we can get this progressed for you.
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