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Wifi dropping - PTM over DSL is down

jhanson611
Newbie
Posts: 1
Registered: ‎07-05-2020

Wifi dropping - PTM over DSL is down

Hello all, we are sort of at our wits end here. So hoping you are able to help.

The wifi connection will cut out intermittently throughout the day, circa 5-10 times at least. Whatever device we happen to be on will lose internet connection. The router will flash orange over and over, and eventually reset/ sort itself out after about 5 minutes. This has been going on for months. Some days are worse than others, it doesn't seem to be at specific times. No noticeable pattern.

It is frustrating as we are both working from home, and need a stable connection, as well as the frustrations around downtime when streaming Netflix, etc.

I've looked at the logs on the router page, see extracts below. It seems to be linked to PTM over DSL going down.

The router cabling comes in through the house, into the master socket, and then back out, into a white filter box, and then into the DSL plug of the router.

 

Please let me know if you need any more info, I will provide it as soon as I can, we are desperate to resolve this. 

 

15:32:37, 07 May.(1198036.690000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
15:32:37, 07 May.(1198036.680000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:32:34, 07 May.(1198034.080000) WAN operating mode is VDSL
15:32:34, 07 May.(1198034.080000) Last WAN operating mode was VDSL
15:32:32, 07 May.(1198032.030000) PPP IPCP Receive Configuration ACK
15:32:32, 07 May.(1198032.020000) PPP IPCP Send Configuration Request
15:32:32, 07 May.(1198032.010000) PPP IPCP Receive Configuration NAK
15:32:32, 07 May.(1198031.990000) PPP IPCP Send Configuration ACK
15:32:32, 07 May.(1198031.990000) PPP IPCP Receive Configuration Request
15:32:32, 07 May.(1198031.900000) PPP IPCP Send Configuration Request
15:32:30, 07 May.(1198030.000000) PPPoE is up -​ Down Rate=73632Kbps, Up Rate=18999Kbps; SNR Margin Down=3.0dB, Up=6.0dB
15:32:30, 07 May.(1198029.980000) CHAP authentication successful
15:32:30, 07 May.(1198029.950000) CHAP Receive Challenge
15:32:30, 07 May.(1198029.940000) Starting CHAP authentication with peer
15:32:30, 07 May.(1198029.940000) PPP LCP Receive Configuration ACK
15:32:30, 07 May.(1198029.940000) PPP LCP Send Configuration Request
15:32:30, 07 May.(1198029.930000) PPP LCP Receive Configuration Reject
15:32:30, 07 May.(1198029.930000) PPP LCP Send Configuration ACK
15:32:30, 07 May.(1198029.920000) PPP LCP Receive Configuration Request
15:32:30, 07 May.(1198029.920000) PPP LCP Send Configuration Request
15:31:45, 07 May.(1197985.260000) CWMP: session closed due to error: Could not resolve host
15:31:38, 07 May.(1197978.120000) PTM over DSL is up
15:31:36, 07 May.(1197975.780000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
15:31:36, 07 May.(1197975.770000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:31:05, 07 May.(1197945.410000) CWMP: session closed due to error: Could not resolve host
15:31:05, 07 May.(1197944.900000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
15:31:05, 07 May.(1197944.890000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:31:04, 07 May.(1197944.520000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
15:31:02, 07 May.(1197942.020000) PTM over DSL is down after 160 minutes uptime
15:31:02, 07 May.(1197942.010000) PPPoE is down after 159 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:30:58, 07 May.(1197938.570000) PPP LCP Send Termination Request [User request]
15:30:42, 07 May.IN: BLOCK [16] Remote administration (TCP [197.170.226.165]:5037-​>[51.7.161.225]:22 on ppp3)
15:30:41, 07 May.IN: BLOCK [16] Remote administration (TCP [80.68.236.57]:49677-​>[51.7.161.225]:22 on ppp3)
15:30:38, 07 May.IN: BLOCK [16] Remote administration (TCP [177.239.33.208]:10597-​>[51.7.161.225]:80 on ppp3)
15:30:35, 07 May.BLOCKED 1 more packets (because of Remote administration)
15:30:34, 07 May.IN: BLOCK [16] Remote administration (TCP [74.214.54.111]:4639-​>[51.7.161.225]:22 on ppp3)
15:30:28, 07 May.IN: BLOCK [16] Remote administration (TCP [171.231.174.12]:34012-​>[51.7.161.225]:80 on ppp3)
15:30:26, 07 May.IN: BLOCK [16] Remote administration (TCP [94.173.183.12]:33383-​>[51.7.161.225]:22 on ppp3)
15:30:16, 07 May.IN: BLOCK [16] Remote administration (TCP [67.67.180.119]:30467-​>[51.7.161.225]:80 on ppp3)
15:30:13, 07 May.IN: BLOCK [16] Remote administration (TCP [190.28.165.75]:43882-​>[51.7.161.225]:22 on ppp3)
15:30:12, 07 May.IN: BLOCK [16] Remote administration (TCP [148.249.241.147]:63623-​>[51.7.161.225]:22 on ppp3)
15:30:10, 07 May.BLOCKED 1 more packets (because of Remote administration)
15:30:09, 07 May.IN: BLOCK [16] Remote administration (TCP [221.225.59.127]:17961-​>[51.7.161.225]:22 on ppp3)
15:29:59, 07 May.BLOCKED 1 more packets (because of Remote administration)
15:29:58, 07 May.IN: BLOCK [16] Remote administration (TCP [146.192.95.74]:15998-​>[51.7.161.225]:22 on ppp3)
15:29:57, 07 May.IN: BLOCK [16] Remote administration (TCP [104.169.114.147]:44855-​>[51.7.161.225]:22 on ppp3)
15:29:39, 07 May.IN: BLOCK [16] Remote administration (TCP [189.86.254.254]:1484-​>[51.7.161.225]:80 on ppp3)
15:29:37, 07 May.IN: BLOCK [16] Remote administration (TCP [215.122.255.150]:46667-​>[51.7.161.225]:22 on ppp3)
15:29:24, 07 May.IN: BLOCK [16] Remote administration (TCP [5.129.248.111]:56930-​>[51.7.161.225]:22 on ppp3)
15:29:22, 07 May.IN: BLOCK [16] Remote administration (TCP [119.96.26.70]:46499-​>[51.7.161.225]:22 on ppp3)
15:29:20, 07 May.BLOCKED 1 more packets (because of Remote administration)
2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,219
Thanks: 3,229
Fixes: 495
Registered: ‎14-04-2007

Re: Wifi dropping - PTM over DSL is down

Moderators Note
This topic has been moved from ADSL Broadband to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,375
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Wifi dropping - PTM over DSL is down

Hi @jhanson611, I'm sorry the issues you're having.

 

Testing the line has located a fault and so we'll need to arrange an engineer visit. Can you please complete the checks outlined on the ticket here and reply with the requested info so that we can get this progressed for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team