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Wifi degrading?

maranello
Pro
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Registered: ‎11-01-2008

Wifi degrading?

My Plusnet-supplied TG582n router has been in continuous use for nearly 8 years. Recently I have noticed slow response mostly from tablet and mobile phone devices connected wirelessly, but occasionally on my Ethernet connected laptop. Speed tests show a good connection speed most of the time.

My question is, is it likely that a router of this age will give degraded Wi-Fi signal and/or occasional slow synchronisation?

My other car isn't a Ferrari
3 REPLIES 3
Gandalf
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Registered: ‎21-04-2017

Re: Wifi degrading?

Thanks for your post @maranello

I'm sorry to see you're having issues with your router. 

Potentially, but it'd be hard to say definitively. It looks like we've sent you a Hub One in 2018, have you still got it? 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Wifi degrading?

@Gandalf 

The Hub One sent in 2018 was returned, it was sent to me to eliminate my TG582n as the cause of issues I was experiencing at the time.

My other car isn't a Ferrari
Gandalf
Community Gaffer
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Posts: 25,912
Thanks: 9,535
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Registered: ‎21-04-2017

Re: Wifi degrading?

Thanks for getting back to me @maranello

Ah I see. It may be worth calling our Customer Options Team on 0800 013 2632 and we'll be happy to discuss sending you out a new router if you'd like to replace your old TG582n router. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet