Wifi constantly dropping out
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Wifi constantly dropping out
02-12-2020 5:09 PM
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For the past few months I've had issues with my wifi signal. I've been told there's no problem on the line and I've changed to 5Ghz and changed channels several times etc
None of this works and it's just getting worse. I need to be able to use Zoom for work and it constantly kicks me out because I have no wifi. This happens even when I'm in the same room as the router and there's no one else in the house and I turn off wifi on my phone.
I've never had such poor signal before and am seriously thinking of cancelling my contract as its so bad. I need to get this sorted asap - any advice gratefully accepted. Although reading back other posts, I really don't want to have to buy and set up a BT hub. Can't Plusnet actually sort out their shocking service
Re: Wifi constantly dropping out
02-12-2020 6:54 PM
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Hi @rachflet Suggest you look at the following discussion I am sure you will find it will help
- Plusnet Community/Forum/Help with my Plusnet services/My Router/Re: Hub One - 5GHz WiFi issue
Re: Wifi constantly dropping out
03-12-2020 1:43 PM
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Thanks, I'll take a look. its driving me insane as I've just had to give up on another meeting after it kicked me out 3 times in 15 mins.
Re: Wifi constantly dropping out
03-12-2020 1:44 PM
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Hi. I'm sorry but I'm not techy enough to understand this reply !!
Re: Wifi constantly dropping out
03-12-2020 4:42 PM
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Hi @rachflet It is not technical to look in the correct part of the forums for the answer to your problem
Re: Hub One - 5GHz WiFi issue
Re: Wifi constantly dropping out
03-12-2020 4:45 PM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Wifi constantly dropping out
03-12-2020 4:46 PM
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You could try splitting the 2.4 and 5GHz wifi bands
Navigate in a web browser to 192.168.1.254.
Click Advanced Settings
Enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
Continue to Advanced Settings.
Click on Wireless.
Click 5GHz tab.
Change 'Sync with 2.4Ghz' to No.
Change the name of the 'Wireless SSID' - I added a '_5' on the end.
Save the changes.
You can then select which one you want per device.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Wifi constantly dropping out
03-12-2020 5:50 PM
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I’ll be trying the advice on that thread tomorrow when I get chance to do so
Re: Wifi constantly dropping out
04-12-2020 10:33 AM
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Don’t have any zoom meetings until next week now, so will see if this change improves things then 🤞
Re: Wifi constantly dropping out
04-12-2020 10:45 AM
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Hi @rachflet Have you checked what software you have on the router as this maybe the problem and you may need to request the update again all details are where I pointed you to look.
Re: Wifi constantly dropping out
04-12-2020 11:32 AM
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I’m on the latest firmware
Re: Wifi constantly dropping out
04-12-2020 12:06 PM
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Hi @rachflet Presume when you say latest you mean Plusnet Hub One | Software version 4.7.5.1.83.8.273
Re: Wifi constantly dropping out
04-12-2020 1:19 PM
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Re: Wifi constantly dropping out
04-12-2020 5:40 PM
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Hi @rachflet may I suggest you go to the other discussion group Hub One - 5GHz WiFi issue then find page 97 as I think someone there had the same problem. They gave all the details to Bob Pullen (use the @) you will have to read the problems to check and then submit your request. Hope this is helpfull
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