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Wifi connection issues. Firmware update?

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Wifi connection issues. Firmware update?

Hi @joep, I've just put through a request for you to get that done ASAP. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
joep
Newbie
Posts: 2
Registered: ‎12-03-2019

Re: Wifi connection issues. Firmware update?

Thanks @adamwalker !

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Wifi connection issues. Firmware update?

No worries! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Community Gaffer
Community Gaffer
Posts: 13,941
Thanks: 1,469
Fixes: 119
Registered: ‎04-04-2007

Re: Wifi connection issues. Firmware update?

@joep, yours has been upgraded.

@midlandmike, try a factory reset as I'm struggling to communicate with your hub at the moment. All being well you should then see the new firmware come through in a day or two.

@Gary_Howlett wrote:

I've been on  4.7.5.1.83.8.263 since 27/02/2019 according to my router and I've been having to reset it often since due to not being able to connect to WiFi.

Have the 5 / 2.4 on separate ssid's

Doe the onset of the problem coincide with the firmware update?

If so, is it the 5GHz or 2.4GHz radio you're having problems with (or both)?

 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵