Wifi Dropping out

[#1]

The wifi on Hub Plus one is (seemingly) randomly dropping out. 

I can be streaming now tv for a while with no issues but sometimes the connection will drop or stutter meaning we have to wait for the wifi to come back.

this also happens with other services and when browsing with android the wifi icon displays the standard wifi icon but with an exclaimation mark next to it.

looking on the router settings page the broadband connection still says connected for hours once ive got back on the wifi.

I have tried clicking refresh button on the router settings to get a new wifi channel and even fixed the wifi channel with one that is least used in my area. im not sure what to do next.

[#2]

Hi Abates85 and welcome to the Community Forums.

I have a check of your connection and every thing's looking spot on from this side to the router so it's safe to say it's just the wifi having issues.
You mentioned you have checked the signals in your area, is there any chance you could upload the results for us to see? My usual suggestion would be to find the best channel for the property and change to that channel however you seem to have already done that. My next suggestion then if you haven't done it already would be to split the 2.4Ghz and 5Ghz frequencies in the router as this will improve the standard 2.4Ghz range and strength.


1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254

 2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

 3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues.
Let us know if this helps and it would be nice to see the routers in your area so we can advise best from here.


Kind regards,


Ben

[#3]

Hi, im currently at work at the moment so unable to get a scan of wifi in my area. but i have already split the 5ghz band and at one point even disabled the 5ghz to see if it makes a difference but it does not.

[#4]

I have changed channel again after running a wifi analyzer now from 1 to 7. which appears to be ok for now.

at a few points during the analyzer i noticed a wifi access point with an id of ? come up in the area which appear to be coming from inside the house, i.e. it had a stronger signal strength then the router from the next room and after changing channel multiple times it appears on the same channel as the one i have set which is very strange behaviour.

so far not noticing as many drop outs on new channel

[#5]

The only thing I can think of if your seeing a connection that isn't the router is a wifi booster, power line adaptor or something that's hot spotting? Or it could actually be the 2.4/5Ghz connections just named differently? It sounds like you've picked a winner with channels there. Let us know how it goes.

Kind regards,

Ben

[#6]

Still getting dropouts here is a screenshot of my WiFi analyser so seems to be no interference there today. 

Not sure what to do next. When I managed to connect to the router the internet said disconnected..

[#7]

ok i think this is actually a connection issue rather than wifi.

i have looked at the logs on the router and looks like the cabled connections are dropping out too, though i haven't previously noticed this due to not using them often

[#8]

Looking at the connection on the account linked to your forum account, the connection seems quite stable:

 If it is happening on a wired connection as well as wireless, I'd recommend going through our troubleshooting guides in the first instance Here.

If problems continue after troubleshooting, please report a fault Here.

[#9]

Ok I'm still getting dropouts outs. The router showing as disconnected during down time so it's either a line issue or a router issue 

The router and home phone connected directly to the master socket with new microfilters and still disconnecting. Any advice. There is a slight crackle listening to the dial tone. 

[#10]

Fromevent log on my router 

		Help | A-Z Help and Advice Helpdesk Event Log
		Event Log This page summarises all the recent events that have been recorded on your Plusnet Hub. You can filter the events to show items related to a specific category. Category   Recorded events Time and date Message 22:47:18, 29 Jun. (92877.590000) Admin login successful by 192.168.1.28 on HTTP 22:39:24, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:43864-​>[40.101.30.242]:443 on ppp3) 22:38:43, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:43860-​>[40.101.30.242]:443 on ppp3) 22:38:41, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:43858-​>[40.101.30.242]:443 on ppp3) 22:27:00, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:45991-​>[216.58.212.106]:443 on ppp3) 22:28:44, 29 Jun. (91763.320000) Lease for IP 192.168.1.31 renewed by host PS4-​b0-​05-​94-​25-​d5-​85 (MAC b0:05:94:25:d5:85). Lease duration: 1440 min 22:28:44, 29 Jun. (91763.320000) Device connected: Hostname: PS4-​b0-​05-​94-​25-​d5-​85 IP: 192.168.1.31 MAC: b0:05:94:25:d5:85 Lease time: 1440 min. Link rate: 136.7 Mbps 22:28:44, 29 Jun. (91763.220000) Lease requested 22:23:59, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 22:23:02, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:45991-​>[216.58.212.106]:443 on ppp3) 22:22:16, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.12]:42508-​>[52.48.142.133]:443 on ppp3) 22:18:29, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:45991-​>[216.58.212.106]:443 on ppp3) 22:18:25, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 22:16:34, 29 Jun. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 46.208.57.137-​>216.58.204.74 on ppp3) 22:15:25, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.9]:50366-​>[216.58.214.14]:443 on ppp3) 22:13:39, 29 Jun. (90858.820000) Device disconnected: Hostname: android-​bf74c9c3a307014f IP: 192.168.1.18 MAC: 50:55:27:a6:d9:96 22:13:36, 29 Jun. ath00: STA 50:55:27:a6:d9:96 IEEE 802.11: Client disassociated 22:12:21, 29 Jun. (90780.100000) Lease for IP 192.168.1.18 renewed by host android-​bf74c9c3a307014f (MAC 50:55:27:a6:d9:96). Lease duration: 1440 min 22:12:21, 29 Jun. (90780.100000) Device connected: Hostname: android-​bf74c9c3a307014f IP: 192.168.1.18 MAC: 50:55:27:a6:d9:96 Lease time: 1440 min. Link rate: 39.0 Mbps 22:12:21, 29 Jun. (90780.020000) Lease requested 22:12:12, 29 Jun. ath00: STA 50:55:27:a6:d9:96 IEEE 802.11: Client associated 22:11:17, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:45991-​>[216.58.212.106]:443 on ppp3) 22:11:08, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:55298-​>[64.233.184.188]:5228 on ppp3) 22:10:12, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 22:07:07, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:55298-​>[64.233.184.188]:5228 on ppp3) 22:06:23, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 22:06:15, 29 Jun. BLOCKED 2 more packets (because of ICMP replay) 22:06:14, 29 Jun. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 46.208.57.137-​>31.13.90.37 on ppp3) 22:00:17, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:55298-​>[64.233.184.188]:5228 on ppp3) 21:52:07, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.26]:58966-​>[40.101.72.162]:443 on ppp3) 21:52:02, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:55298-​>[64.233.184.188]:5228 on ppp3) 21:49:46, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:51584-​>[216.58.213.98]:443 on ppp3) 21:48:09, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.9]:60133-​>[216.58.214.1]:443 on ppp3) 21:48:09, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.9]:53512-​>[216.58.208.138]:443 on ppp3) 21:47:44, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:60158-​>[52.85.70.172]:443 on ppp3) 21:47:11, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:55724-​>[52.4.129.21]:443 on ppp3) 21:47:08, 29 Jun. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 46.208.57.137-​>52.85.70.172 on ppp3) 21:46:53, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:60702-​>[23.207.178.10]:443 on ppp3) 21:46:52, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:52980-​>[34.210.210.75]:443 on ppp3) 21:46:49, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.9]:38669-​>[109.144.0.20]:443 on ppp3) 21:46:47, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:47684-​>[216.58.214.10]:443 on ppp3) 21:46:41, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:37730-​>[172.217.23.10]:443 on ppp3) 21:44:32, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:42924-​>[52.42.152.21]:443 on ppp3) 21:44:12, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:56920-​>[216.58.210.42]:443 on ppp3) 21:44:00, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:47560-​>[172.217.17.132]:443 on ppp3) 21:42:10, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.30]:43315-​>[216.58.198.163]:80 on ppp3) 21:38:40, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:55298-​>[64.233.184.188]:5228 on ppp3) 21:35:52, 29 Jun. BLOCKED 1 more packets (because of ICMP replay) 21:35:51, 29 Jun. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 46.208.57.137-​>172.217.23.10 on ppp3) 21:35:08, 29 Jun. (88547.260000) Lease for IP 192.168.1.11 expired. MAC: 6c:ad:f8:be:bf:42, host name: Chromecast 21:33:49, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 21:30:47, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:55298-​>[64.233.184.188]:5228 on ppp3) 21:22:56, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:58287-​>[216.58.198.163]:443 on ppp3) 21:18:05, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:56324-​>[52.16.83.217]:80 on ppp3) 21:18:02, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:34256-​>[178.249.97.70]:443 on ppp3) 21:17:44, 29 Jun. BLOCKED 3 more packets (because of First packet is Invalid) 21:17:43, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.9]:59950-​>[216.58.214.1]:443 on ppp3) 21:16:16, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:47870-​>[66.102.1.188]:5228 on ppp3) 21:15:38, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 21:15:32, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.12]:48339-​>[52.7.36.218]:443 on ppp3) 21:15:00, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.5]:40554-​>[52.204.149.86]:443 on ppp3) 21:14:20, 29 Jun. (87299.260000) Lease for IP 192.168.1.9 renewed by host Unknown-​b8-​a1-​75-​19-​d1-​5c-​2 (MAC b8:a1:75:19:d1:5c). Lease duration: 1440 min 21:14:20, 29 Jun. (87299.260000) Device connected: Hostname: Unknown-​b8-​a1-​75-​19-​d1-​5c-​2 IP: 192.168.1.9 MAC: b8:a1:75:19:d1:5c Lease time: 1440 min. Link rate: 104.0 Mbps 21:14:20, 29 Jun. (87299.180000) Lease requested 21:14:20, 29 Jun. ath00: STA b8:a1:75:19:d1:5c IEEE 802.11: Client associated 21:14:20, 29 Jun. ath00: STA b8:a1:75:19:d1:5c IEEE 802.11: Client disassociated 21:13:41, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:39637-​>[172.217.19.196]:443 on ppp3) 21:13:38, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:33339-​>[216.58.206.138]:443 on ppp3) 21:13:23, 29 Jun. (87242.660000) Device disconnected: Hostname: Chromecast IP: 192.168.1.11 MAC: 6c:ad:f8:be:bf:42 21:13:23, 29 Jun. (87242.660000) Device disconnected: Hostname: android-​bf74c9c3a307014f IP: 192.168.1.18 MAC: 50:55:27:a6:d9:96 21:13:21, 29 Jun. ath00: STA 50:55:27:a6:d9:96 IEEE 802.11: Client disassociated 21:13:19, 29 Jun. (87238.280000) Lease for IP 192.168.1.18 renewed by host android-​bf74c9c3a307014f (MAC 50:55:27:a6:d9:96). Lease duration: 1440 min 21:13:19, 29 Jun. (87238.280000) Device connected: Hostname: android-​bf74c9c3a307014f IP: 192.168.1.18 MAC: 50:55:27:a6:d9:96 Lease time: 1440 min. Link rate: 52.0 Mbps 21:13:19, 29 Jun. (87238.200000) Lease requested 21:13:15, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:56124-​>[157.240.1.18]:443 on ppp3) 21:13:12, 29 Jun. (87231.450000) Device disconnected: Hostname: Chromecast IP: 192.168.1.11 MAC: 6c:ad:f8:be:bf:42 21:13:08, 29 Jun. ath00: STA 50:55:27:a6:d9:96 IEEE 802.11: Client associated 21:13:06, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:33338-​>[216.58.206.138]:443 on ppp3) 21:13:02, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:47870-​>[66.102.1.188]:5228 on ppp3) 21:12:56, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:60534-​>[216.58.201.42]:443 on ppp3) 21:12:39, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:34256-​>[178.249.97.70]:443 on ppp3) 21:12:23, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:59035-​>[64.233.184.188]:5228 on ppp3) 21:11:59, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:54976-​>[31.13.90.1]:443 on ppp3) 21:11:53, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:50234-​>[54.77.58.91]:5223 on ppp3) 21:10:08, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:39637-​>[172.217.19.196]:443 on ppp3) 21:10:05, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.28]:33339-​>[216.58.206.138]:443 on ppp3) 21:09:54, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:37698-​>[216.58.214.14]:443 on ppp3) 21:09:37, 29 Jun. BLOCKED 1 more packets (because of First packet is Invalid) 21:09:36, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:56114-​>[157.240.1.18]:443 on ppp3) 21:09:01, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:47870-​>[66.102.1.188]:5228 on ppp3) 21:08:55, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:60534-​>[216.58.201.42]:443 on ppp3) 21:08:52, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:33844-​>[47.73.170.225]:5094 on ppp3) 21:08:48, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.26]:42316-​>[74.125.133.188]:5228 on ppp3) 21:08:15, 29 Jun. BLOCKED 1 more packets (because of First packet is Invalid) 21:08:13, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:32874-​>[157.240.1.32]:443 on ppp3) 21:07:54, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:49142-​>[216.58.198.174]:443 on ppp3) 21:07:41, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:46634-​>[216.58.214.8]:443 on ppp3) 21:07:31, 29 Jun. (86890.390000) CWMP: session completed successfully 21:07:31, 29 Jun. (86890.220000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo 21:07:25, 29 Jun. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.30]:34256-​>[178.249.97.70]:443 on ppp3)     Next
Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated 17/01/17

[#11]

Apologies for the delayed response.

Looking at the logs you've posted, there doesn't appear to be any broadband disconnections, it's just showing internal devices requesting an internal IP from the router.

When you say you're experiencing disconnections, is this purely based off of what the router logs say or are you actually losing connection on devices?

[#12]

We are actually experiencing disconnects. Google play music starts to buffer and also now TV. Websites fail to load during disconnections. I've increased the lease time on ips which seems to have improved things a bit

[#13]

Note that over-lapping channels can be more problematic than co-resident APs.  It is recommended practice that you stick to channels 1, 6 or 11.

Suggest that you leave the wifi analyser running so that when it happens you can inspect the spectrum at the time of failure.

[#14]

As Harry advised, we're not seeing many line disconnections so the issue appears to be the devices losing signal internally. Extending the lease times may help, and as Townman suggests ensuring you're on the best channel is paramount.