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Wifi Dropping/ extreme periods of high ping

ant0bot123
Newbie
Posts: 3
Registered: 15-06-2018

Wifi Dropping/ extreme periods of high ping

Every day i get random drops in wifi, checked the log and its usualy like this - 

  ath00: STA b8:53:ac:20:2c:b6 IEEE 802.11: WiFi registration failed

ath00: STA b8:53:ac:20:2c:b6 IEEE 802.11: Client disassociated

 

There's also the periods of extreme ping usually once/twice every hour.

Also, my router is located right underneath my room and when connected to my phone etc it has lengthy periods of being connected but no internet access. This usually happens every 5 minutes.

 

Plusnet routers so far seem shocking.

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Wifi Dropping/ extreme periods of high ping

Sorry to hear you're having issues.

Have you tried following the steps here to see if that improves things?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ant0bot123
Newbie
Posts: 3
Registered: 15-06-2018

Re: Wifi Dropping/ extreme periods of high ping

Yes ,i have changed the channel several times with no viable difference.

A WiFi extender seems highly pointless in a room where the router is less than 3 metres away.

Plusnet Help Team
Plusnet Help Team
Posts: 301
Thanks: 78
Fixes: 15
Registered: 22-01-2018

Re: Wifi Dropping/ extreme periods of high ping

Sorry to hear this @ant0bot123.

 

Please can you provide the following information so we can see how best to help you.

 

Do this issue occur on a wired connection also?

What router do you have ?

Does the router Lights change colour when it drops?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
ant0bot123
Newbie
Posts: 3
Registered: 15-06-2018

Re: Wifi Dropping/ extreme periods of high ping

This issue does occur with when on wired

The router is the default issued by plus-net ( hub)

The router goes orange for several seconds then goes back to blue.

Plusnet Help Team
Plusnet Help Team
Posts: 328
Thanks: 128
Fixes: 26
Registered: 26-03-2018

Re: Wifi Dropping/ extreme periods of high ping

Hi @ant0bot123

 

Thank you for confirming that this issue is occurring over wired connections too and that the light on your router changes colour when your connection drops.

 

I've tested your line today however the test is not picking up any issues:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 444.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-06-05T13:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 79.9 Mbps 79.9 Mbps 79.9 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 792.0 Sec 900.0 Sec 899.5 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-06-18T12:32:17.694+01:00 2018-06-18T12:47:17.694+01:00
Ingress Code Violation 0 2
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

The connection log is showing that there have been two drops in the last eight days, which would be classed as normal behaviour for the line.

 

Are the drops that you are seeing on wired connections more frequent than this? If so, please report the issue here and let us know when you've completed it.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team