Wifi Dropping/ extreme periods of high ping

[#1]

Every day i get random drops in wifi, checked the log and its usualy like this - 

  ath00: STA b8:53:ac:20:2c:b6 IEEE 802.11: WiFi registration failed

ath00: STA b8:53:ac:20:2c:b6 IEEE 802.11: Client disassociated

There's also the periods of extreme ping usually once/twice every hour.

Also, my router is located right underneath my room and when connected to my phone etc it has lengthy periods of being connected but no internet access. This usually happens every 5 minutes.

Plusnet routers so far seem shocking.

[#2]

Sorry to hear you're having issues.

Have you tried following the steps here to see if that improves things?

[#3]

Yes ,i have changed the channel several times with no viable difference.

A WiFi extender seems highly pointless in a room where the router is less than 3 metres away.

[#4]

Sorry to hear this @ant0bot123.

Please can you provide the following information so we can see how best to help you.

Do this issue occur on a wired connection also?

What router do you have ?

Does the router Lights change colour when it drops?

[#5]

This issue does occur with when on wired

The router is the default issued by plus-net ( hub)

The router goes orange for several seconds then goes back to blue.

[#6]

Hi @ant0bot123

Thank you for confirming that this issue is occurring over wired connections too and that the light on your router changes colour when your connection drops.

I've tested your line today however the test is not picking up any issues:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	80.0 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	444.7
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-06-05T13:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	79.9 Mbps	79.9 Mbps	79.9 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	792.0 Sec	900.0 Sec	899.5 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-06-18T12:32:17.694+01:00	2018-06-18T12:47:17.694+01:00
Ingress Code Violation	0	2
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

The connection log is showing that there have been two drops in the last eight days, which would be classed as normal behaviour for the line.

Are the drops that you are seeing on wired connections more frequent than this? If so, please report the issue here and let us know when you've completed it.