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WiFi issues

Newbie
Posts: 3
Registered: ‎25-02-2019

WiFi issues

Hi, recently switched to your service, speeds are fine and no issues with the actual broadband link, however I'm having to restart the router every day, sometimes more than once due to the signal being lost every couple of minutes, on both 2.4 and 5ghz. No issues with Lan connections. I've tried using various channels after using a WiFi analyser but the same issue arises every day. WiFi worked fine with my previous supplier.
7 REPLIES 7
Hero
Posts: 4,923
Thanks: 1,678
Fixes: 30
Registered: ‎30-07-2008

Re: WiFi issues


Welcome to the forum.  Smiley

@cj2018bailey wrote:
WiFi worked fine with my previous supplier.

Assuming that was with a different router, it suggests that the current one is a duffer. Can you try the previous one with your PN ID/PW?

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: WiFi issues

Sorry to hear about the issues you're having.

So we can advise further can you confirm the type of devices you have connected and if they all lose the signal?

Also can you confirm if you've desynced the wireless bands?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎25-02-2019

Re: WiFi issues

Unfortunately I've returned the old router to be recycled, mobiles and laptops and a desktop pc drop consistently, Xbox one stays connected all the time though which I thought was odd.
I'll try desyncing later.
Moderator
Moderator
Posts: 30,090
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: WiFi issues

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Champion
Posts: 2,187
Thanks: 463
Fixes: 22
Registered: ‎06-01-2017

Re: WiFi issues

however I'm having to restart the router every day

That isn't a good idea imho

sometimes more than once due to the signal being lost every couple of minutes, on both 2.4 and 5ghz.

Many reboots in a short period of time might cause issues too.

But, have you split the wifi?

Click the following - http://192.168.1.254/index.cgi?active_page=9105 - and select no under for the sync with 2.4GHz

Then add something like 5-GHz to the SSID

I'd also suggest adding the same to the wireless key.

The above will then give you 2 separate wifi channels and clearly you'd need to reconnect to to this 'new' one for anything using 5GHz. Having said that, none of our devices use the 5GHz spectrum as we find it very unreliable.

2.4GHz is 'better' when the device is further away from the router

5GHz is 'an option' when the device is closer (from experience in sight of) the router.

 

Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: WiFi issues

That's fine, @cj2018bailey.

 

Let us know how that goes.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎25-02-2019

Re: WiFi issues

Seems to have sorted itself out for now so I'll try the suggestion if/when it breaks down next.
Cheers