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WiFi dropping but wired OK

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Bloodfish
Dabbler
Posts: 11
Thanks: 1
Registered: ‎16-03-2014

WiFi dropping but wired OK

Hi,

HUB ONE 

WIFI keeps dropping out on 2 devices, iPhone and Ipad

Wired desktop windows PC is OK so no drop in fibre connection 

If I reboot the router, WiFi is ok for 10 mins then drop out again

 

Please advice would be welcome 

BF 

 

 

 

3 REPLIES 3
Moderator
Moderator
Posts: 20,504
Thanks: 2,693
Fixes: 529
Registered: ‎11-01-2008

Re: WiFi dropping but wired OK


Moderators Note


This topic has been moved from Fibre to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Moderator
Moderator
Posts: 20,504
Thanks: 2,693
Fixes: 529
Registered: ‎11-01-2008

Re: WiFi dropping but wired OK

For apple devices on the Hub One it's best to split the 2.4 and 5GHz frequency bands in the WiFi settings.

Have you tried this?

 

 https://www.plus.net/help/broadband/router-user-guides/  has instructions on how to connect to the router and change WiFi settings.

Just click on the picture for the Plusnet device you have.

You need to untick the WiFi setting for "Sync with 2.4Ghz (5Ghz band only)" and then change the SSID name for the 5Ghz band.

Also on the Apple device, you now choose which WiFi name each device should connect to.

You can also try disabling IPv6 on your Apple devices if you're not using.

Customer / Moderator
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Plusnet Help Team
Plusnet Help Team
Posts: 12,470
Thanks: 3,829
Fixes: 621
Registered: ‎21-04-2017

Re: WiFi dropping but wired OK

Hi there.

I'm sorry to see you're having wireless issues, I'd give the steps that @dvorak has posted a go.

Let us know if you have any further troubles after this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team