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WiFi disconnecting

tigersb
Hooked
Posts: 8
Thanks: 1
Registered: ‎31-07-2020

WiFi disconnecting

I have had issues since joining Plusnet but the worst is that my devices keep disconnecting and some won't reconnect for ages
WPS helps sometimes but I would prefer them to be connected always
My devices include Xbox,2 tablets,2 firesticks,an echo dot and 2 smart TVs
These worked fine with my old provider
I have tried changing channel on 2.4 GHz but no improvement
Would I be better purchasing a better router?
4 REPLIES 4
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: WiFi disconnecting

Moderators Note
This topic has been moved from General Chat to My Router.
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RobPN
Seasoned Hero
Posts: 5,114
Thanks: 2,677
Fixes: 13
Registered: ‎17-05-2013

Re: WiFi disconnecting


@tigersb wrote:

These worked fine with my old provider

Would I be better purchasing a better router?

@tigersb 

In that case, can't you just use your 'old providers' router?

tigersb
Hooked
Posts: 8
Thanks: 1
Registered: ‎31-07-2020

Re: WiFi disconnecting

Unfortunately didn't realise that I could use my old router
Pretty sure I threw it away
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: WiFi disconnecting

@tigersb I've pushed an update to your router that might help. If you look elsewhere on this forum you'll notice there are a few known issues affected WiFi on the Hub One that we're working through.
You'll need to reboot to apply the update.
Hope it helps.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵