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WiFi disconnecting

tigersb
Hooked
Posts: 7
Registered: ‎31-07-2020

WiFi disconnecting

I have had issues since joining Plusnet but the worst is that my devices keep disconnecting and some won't reconnect for ages
WPS helps sometimes but I would prefer them to be connected always
My devices include Xbox,2 tablets,2 firesticks,an echo dot and 2 smart TVs
These worked fine with my old provider
I have tried changing channel on 2.4 GHz but no improvement
Would I be better purchasing a better router?
4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,597
Thanks: 3,461
Fixes: 515
Registered: ‎14-04-2007

Re: WiFi disconnecting

Moderators Note
This topic has been moved from General Chat to My Router.

Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
RobPN
Hero
Posts: 3,961
Thanks: 1,877
Fixes: 7
Registered: ‎17-05-2013

Re: WiFi disconnecting


@tigersb wrote:

These worked fine with my old provider

Would I be better purchasing a better router?

@tigersb 

In that case, can't you just use your 'old providers' router?

tigersb
Hooked
Posts: 7
Registered: ‎31-07-2020

Re: WiFi disconnecting

Unfortunately didn't realise that I could use my old router
Pretty sure I threw it away
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,134
Thanks: 2,770
Fixes: 173
Registered: ‎04-04-2007

Re: WiFi disconnecting

@tigersb I've pushed an update to your router that might help. If you look elsewhere on this forum you'll notice there are a few known issues affected WiFi on the Hub One that we're working through.
You'll need to reboot to apply the update.
Hope it helps.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵