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WiFi connected but no internet

fayeread
Newbie
Posts: 3
Registered: ‎01-08-2021

WiFi connected but no internet

Hi, over the past week I’ve been unable to access the internet on my smart tv. I’m getting a message stating WiFi is connected but no internet access. Please can some help. Everything worked fine before.

Faye
5 REPLIES 5
dvorak
Moderator
Moderator
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Fixes: 1,285
Registered: ‎11-01-2008

Re: WiFi connected but no internet


Moderators Note


This topic has been moved from Chat to My Router

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adam945
Plusnet Help Team
Plusnet Help Team
Posts: 840
Thanks: 193
Fixes: 48
Registered: ‎01-12-2020

Re: WiFi connected but no internet

Hi @fayeread

thanks a lot for reaching out, and I'm sorry to hear about the issues you're having here. Tests on the line aren't picking up on any issues though. Are you only having this problem with your smart TV? Is the service working okay on other devices?

 Adam
 Plusnet Help Team - Leeds
fayeread
Newbie
Posts: 3
Registered: ‎01-08-2021

Re: WiFi connected but no internet

Hi, thanks for replying.
Yes, it’s the only thing thats not working that I can tell.

Faye
fayeread
Newbie
Posts: 3
Registered: ‎01-08-2021

Re: WiFi connected but no internet

I seem to have fixed it by resetting the date and time….
Thanks anyway
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 840
Thanks: 193
Fixes: 48
Registered: ‎01-12-2020

Re: WiFi connected but no internet

Glad to hear that it's sorted  fayeread

Give us a shout if you need any further assistance at all. Smiley

 Adam
 Plusnet Help Team - Leeds