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Wi-Fi Connection dropping out

terranova999
Newbie
Posts: 4
Thanks: 1
Registered: 02-12-2016

Wi-Fi Connection dropping out

Hi,

 

Can anyone help with my problem.

 

The router is a Hub One.

 

When I go from one room to another while needing constant connectivity, whatever I am doing just freezes and I have tried changing channels like I was advised by customer support but it still does not work and I have never experienced this type of problem with any other router.

 

Is it possible to request another router and even a different type of router? I have only just joined.

 

I have searched my problem but it seems as though there are no other people experiencing the same thing.

Moderator's note by Dick (Strat) Topic moved to a more appropriate board and title slightly amended.

6 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Wi-Fi Connection dropping out

Restrict to one network frequency perhaps ie 5 or 2.4 not on both. 5 is much faster as long as your device supports that wavelength.
terranova999
Newbie
Posts: 4
Thanks: 1
Registered: 02-12-2016

Re: Wi-Fi Connection dropping out

Logging my iPhone into the 5GHz seems to have solved the problem but can be weak sometimes although I will update on that issue after a while to see if it has fixed the problem and wasn't just the application I was using that was playing up at the time.

 

Thanks

Plusnet Staff
Plusnet Staff
Posts: 36
Thanks: 16
Registered: 20-12-2013

Re: Wi-Fi Connection dropping out

Also check in the wireless settings if the 2.4Ghz or 5Ghz to see if the networks are linked. I have found for some customers unlinking them has improved the wireless strength.

 

It might not work for you but i figure its worth trying.

 Peter Birt
 Plusnet Support Team
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Wi-Fi Connection dropping out

devices on the 5 GHz network will tend to have a shorter range than those using 2.4 GHz, which may explain.
terranova999
Newbie
Posts: 4
Thanks: 1
Registered: 02-12-2016

Re: Wi-Fi Connection dropping out

Fairly sure that just logging my device into a single frequency sorted my issue on it's own.

 

Thanks though.

 

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Wi-Fi Connection dropping out

Yeah keeping it in one frequency can resolve this issue but if you need any further assistance then please get in touch and we'll be more than happy to help ^BB

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team